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About the Role

As a Store Manager, you’ll take full ownership of store performance by balancing people leadership, operations, financial results, and mission impact. You’ll lead with purpose while developing talent and driving results in a fast-paced retail environment.

Responsibilities

• Own all aspects of store operations including production, sales, customer service, and team development
• Develop and execute daily, monthly, quarterly, and annual operating plans to achieve budget and performance goals
• Build, lead, and inspire a high-performing team including Assistant Store Manager(s), Cashiers, Production Teams, and Donation Attendants
• Interview, hire, onboard, train, coach, and develop team members at all levels
• Oversee scheduling and staffing to support store volume, special events, and peak times
• Lead performance management including coaching, corrective action, performance improvement plans, and evaluations
• Monitor inventory and donation levels; partner with the warehouse to meet sales and production targets
• Partner with Human Resources, Safety, Loss Prevention, Finance, Marketing, and other support teams to meet business goals and ensure compliance
• Confirm daily sales reports, cash handling, deposits, and required reporting
• Resolve customer concerns while building long-term, positive community relationships
• Ensure the store is clean, organized, welcoming, and visually appealing at all times
• Play a key role in driving company culture, change initiatives, and continuous improvement

Requirements

• 5+ years of retail management experience
• Reliable vehicle and valid NYS driver’s license (local travel required)
• Ability to sit, stand, bend, reach, and walk for extended periods
• Perform repetitive tasks such as tagging and hanging merchandise
• Lift, push, pull, and carry up to 50 lbs. regularly

Skills

• Strong verbal and written communication skills
• Proven ability to lead teams, manage performance, and drive results
• Proficiency with Microsoft Office or similar systems
• A passion for service, leadership, and continuous improvement
• Skilled at motivating, coaching, and holding others accountable
• Organized, detail-oriented, and comfortable managing multiple priorities
• Calm under pressure with sound judgment and decision-making skills
• Mission-driven and energized by serving others and your community

Location

• Local travel required

Work Type

• Full-time

Experience Level

• 5+ years of retail management experience

Education Level

• Bachelor’s or Associate’s degree in Business or related field preferred (or equivalent experience)

Salary/Compensations

• $62,354 to $72,000

Benefits

• Performance-based bonus eligibility
• Regular pay and benefit reviews to remain competitive
• Ongoing leadership development and advancement opportunities

About the Company

• Purpose-driven work: Your store directly supports job training and employment programs in our local community
• Ownership: You run your business with support, not micromanagement
• Strong partnerships: Work closely with HR, Operations, and Senior Leadership
• Growth-focused culture: Leadership development is part of the job, not an afterthought
• Every day is different: Fast-paced, hands-on work that keeps you engaged