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About the Role

Handles social and local corporate catering opportunities that are above sales office parameters. Contracts and closes local catering and social business, ensuring timely turnover for quality service delivery. Achieves catering revenue goals by up-selling business opportunities to maximize revenue. Implements brand service strategy and initiatives, driving customer loyalty through excellent service experiences.

Responsibilities

Manages the sales efforts for the property including local corporate and social catering.
Responds to incoming catering opportunities for the property.
Solicits affiliate business associated with citywide events.
Understands the overall market and competitor landscape.
Closes the best opportunities for the property based on market conditions and property needs.
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Works with the management team to create and implement a catering sales plan.
Designs, develops, and sells creative catered events.
Maximizes revenue by up-selling packages and creative food and beverage.
Manages catering sales revenue and operation budgets, and provides forecasting reports.
Develops menus that drive sales.
Assists with selling, implementation, and follow-through of catering promotions.
Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.
Executes and supports the operational aspects of business booked.
Participates in and practices daily service basics of the brands.
Establishes that the property implements a seamless turnover from sales to operations and back to sales.
Monitors the effective resolution of guest issues that arise as a result of the sales process.
Monitors successful performance by increasing revenues, controlling expenses and providing a return on investment.
Performs other duties, as assigned, to meet business needs.
Works collaboratively with off-property sales channels.
Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments.
Executes exemplary customer service to drive customer satisfaction and loyalty.
Serves the customer by understanding their needs and recommending appropriate features and services.
Gains understanding of the property’s primary target customer and service expectations.
Develops a close working relationship with operations to execute strategies at the property level.

Requirements

High school diploma or GED; 2 years experience in sales and marketing, guest services, front desk, or related professional.
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
Catering sales experience is preferred.

Skills

Sales
Marketing
Guest Services
Front Desk
Catering Sales
Negotiating skills
Creative selling abilities
Customer Service
Upselling

Location

Toronto

Work Type

Full-time

Experience Level

2 years experience

Education Level

High school diploma or GED
2-year degree

About the Company

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day.
The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.
It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.
As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.
And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Ritz-Carlton Toronto takes seriously its obligations under provincial human rights and accessibility legislation.
We are happy to provide accommodations to job applicants needing assistance.
If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request.
Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.