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About the Role

This role facilitates communication, manages administrative operations, and supports participants by gathering information, maintaining files, and assisting with various office tasks.

Responsibilities

• Greet participants and provide information regarding eligibility for services.
• Measure WIC Overseas participants (height and weight).
• Screen for eligibility, as outlined in DoD WIC Overseas Policy and Procedure Manuals.
• Explain required forms and obtain signatures.
• Collect demographic and financial information and prepare participant files.
• Enter accurate data into the computer system.
• Issue drafts following DoD Policy and Procedures and maintain an audit trail.
• Issue appropriate WIC Overseas termination notices to participants.
• Monitor and secure draft inventory.
• Assist in managing daily participant flow in a timely manner.
• Answer incoming calls, determine caller’s need, triage call appropriately, and schedule needed appointments.
• Manage participants’ files.
• Provide requested reports accurately and in a timely manner.
• Prepare daily statistics on participant services.
• Prepare data for transfer.
• Back up computer at the end of the day.
• Maintain documentation of missed appointments and perform outreach to reschedule participants.
• Assess participant service needs to include participant satisfaction surveys.
• Assist WIC Overseas Certified Professional Authority (CPA) as needed.
• Attend meetings and other training as assigned.
• Participate in community events and briefings.
• Work as a team to keep the office clean, safe, comfortable, and functional.
• Maintain HIPAA standards.
• Maintain office schedule for participants, ensuring appropriate time is allowed for each type of appointment.
• Perform other job-related duties as assigned.
• Facilitate communication between participants, their families, and external medical and social service agencies.
• Gather and enter intake information from participants into the automated enrollment software.
• Manage administrative office operations, including maintaining participant files, delivering participant services, and assisting with supply procurement.
• Contribute to the preparation of office reports and the transmission of program data.

Requirements

• High school diploma or equivalent with secretarial, administrative/business office/ medical office experience.
• Business training or associate degree preferred.
• Experience in a healthcare related field desirable.
• Good communication skills, basic math, and recordkeeping skills.
• Ability to work without constant supervision.
• Ability to handle several tasks at once.
• May require travel by Privately Owned Vehicle (POV).
• Current acceptable driver’s license, e.g., USAREUR/International and personal vehicle for use in carrying out required duties.
• Personal auto liability insurance is mandatory.
• Must be able to lift and carry a minimum of 50 pounds.
• Must pass pre-employment qualifications of Cherokee Federal.

Skills

• MS word or WordPerfect
• Excel software
• Keyboarding 40-60 WPM
• Working knowledge of office equipment

Work Type

• Full-Time

Education Level

• High school diploma or equivalent
• Business training or associate degree preferred

Salary/Compensations

• $34,431.09

Benefits

• 401K
• Other possible benefits as provided

About the Company

• Cherokee Nation Aerospace and Defense, LLC, provides support, services, and solutions to federal and commercial customers.
• The company takes a personalized approach to solving our clients' toughest challenges, helping you make the most of your skills.
• CNAD is part of Cherokee Federal – a team of tribally owned federal contracting companies.
• For more information, visit cherokee-federal.com.

Equal Opportunity

• Cherokee Federal is an equal opportunity employer.
• Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, Accommodation request, and Presidential EO 14042 Notice.