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About the Role

To provide customers with the best selection, exceptional service, and well-organized stores to support spiritual, social, and rehabilitation programs. Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability. Create a positive and mentoring environment for Beneficiaries through collaboration with program staff and implement effective Work Therapy Assignments.

Responsibilities

Takes an active role and partners with the Store Manager in the day-to-day operation of the store, including opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards, and donations.
Assumes responsibility for all day-to-day store operations, including personnel and cash handling duties, in the absence of the Store Manager.
Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability.
Schedules Store Employees to ensure appropriate coverage and coordinates daily morning and shift change team meetings in the absence of the Store Manager.
Responsible for reviewing and maintaining accurate employee payroll records, including daily monitoring of time and attendance edits.
Assists Store Manager with hiring, training, and directing the store team, ensuring proficiency of processes and responsible for development and performance coaching.
Communicates personnel issues and performance results with Store Manager, and may issue disciplinary warnings, conference reports, employee evaluations, and key performance results.
Ensures high levels of Customer and Donor satisfaction through excellent service and maintains good Community relations.
Develops strategies to improve service to maximize the customer experience.
Supports the Store Manager to ensure Back Room Processors/Warehouse Associates are working effectively and efficiently to meet daily processing goals.
Responsible for supervision, support, and conduct reporting of program Beneficiaries if or when Work Therapy Assignments are put in place.
Responsible for the protection and security of store currency, inventory, and property, including safe funds, bank deposits, products for sale, equipment, and building security.
Ensures the building is secured during non-operating hours with alarm system arming and alert protocol.
Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations, and that safety issues and incidents are reported immediately.
Assists Store Manager with conducting and recording mandatory Weekly Store Meetings.
Attends ARC Monthly Safety Meetings in Store Manager's absence.
May transfer or be relocated to other stores based on business needs.
Completes all tasks assigned by the District Sales Manager, Command Retail Directors and Command Administration.

Requirements

High School Diploma or equivalent.
Minimum of 2 years previous Retail Management/Supervisory experience (thrift preferred).
Basic understanding of office applications, including MS Office (Word, Excel, Outlook).
Must hold a valid Driver's license, able to pass MVR report, able to show proof of insurance and have access to a motor vehicle.
Must pass background check, which will include Criminal History and Sex Offender Registry.
Ability to communicate effectively with management, store employees, customers and donors.

Skills

Problem Solving
Oral Communication
Written Communication
Teamwork
Project Management
Managing People

Work Type

FULL-TIME

Experience Level

2 years previous Retail Management/Supervisory experience

Education Level

High School Diploma or equivalent

Salary/Compensations

$22.00/HR

About the Company

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.