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About the Role
The Inside Sales Representative manages daily sales and operational activities at the counter and warehouse, supporting branch profitability, inventory accuracy, and customer satisfaction while adhering to corporate objectives.
Responsibilities
- Provide customer service at the counter, over the phone, and electronically
- Enter customer orders and manage transactions
- Apply pricing policies and margin guidelines to support profitability
- Promote branch activities and products via social media and in-store initiatives
- Coordinate sales promotions and merchandise displays
- Order materials and replenish stock to maintain inventory levels
- Support outside sales personnel
- Communicate order status, changes, and delivery information to customers
- Pick, stage, and load customer orders safely
- Maintain a clean and safe work environment
- Complete daily cash and transaction reports
- Manage order entry, updates, and follow-up
- Track and follow up on quotes to secure orders
- Meet operational deadlines and accuracy standards
- Identify opportunities to improve processes and branch performance
Requirements
- High school diploma or equivalent work experience
- Proficiency in Microsoft Office and general computer systems
- Strong organizational skills and attention to detail
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Professional, reliable, punctual, and customer-focused
- Ability to collaborate effectively with customers, coworkers, and management
Skills
- Flooring product knowledge
- Installation experience
- Customer and market focus
- Communication and listening skills
- Attention to detail and follow-through
- Professionalism
- Teamwork
- Workplace safety awareness
Education Level
- High school diploma or equivalent