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About the Role
As a Service Improver, you will work alongside qualified Smoke & Fire Damper Engineers, gaining on-the-job experience and in-house training to become self-sufficient in providing skilled engineering services on customer sites across the UK. This role supports the provision of fire/smoke damper control services.
Responsibilities
- Support qualified Smoke & Fire Damper Engineers with mentoring and training for continued development.
- Carry out maintenance, repair, remedial, and service support for smoke/fire dampers and control panels.
- Communicate technical information and site requirements back to the Service office.
- Perform fault finding.
- Liaise and develop working relationships with customers and company employees.
- Complete relevant service paperwork using the online platform.
- Demonstrate awareness and appreciation of Health and Safety requirements and complete Dynamic Risk Assessments.
- Identify commercial opportunities for business development through lead generation.
Requirements
- A strong desire to learn engineering skills in the industry.
- Strong customer-centric focus and willingness to learn.
- Computer literacy.
- Clean driver's license.
- Experience dealing with customers and communicating technical information.
- Awareness and appreciation of Health and Safety requirements to industry standards.
- Understanding the importance of working in line with risk assessments and method statements.
- Ability to provide an appropriate audit trail of documentation relating to servicing of customer sites.
Skills
- Engineering skills
- Customer service
- Technical communication
- Fault finding
- Health and Safety awareness
- Risk assessment
- Lead generation
Location
- UK
- North East of the UK
- Yorkshire
Work Type
- Field remote
- Full-time
Experience Level
- Trainee
- Improver
Education Level
- GCSE level education
About the Company
- Swegon's Service department is seeking a Service Engineer to join their team.
Equal Opportunity
- We are committed to creating an inclusive and diverse workplace and are proud to be an equal opportunity employer.
- We do not discriminate on the basis of age, disability, gender identity, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010.
- We welcome applications from all suitably qualified candidates and are committed to ensuring our recruitment process is fair, transparent, and accessible to all.
- If you require any reasonable adjustments during the recruitment process, please let us know and we will do our best to accommodate your needs.