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About the Role
We are expanding our operations and seeking to grow our team. We have an opening for a Senior IT Support Engineer to join our Service Delivery Team.
Responsibilities
- Be Fanatically awesome all the time!
- Be an active advocate for customer satisfaction
- Provide technical excellence for systems, software, and hardware
- Document/Update internal Kb’s, SOP’s, Wiki’s
- Ask educated questions and listen to customers to determine the root cause of issues
- Work through the problem-solving process with customers, empowering them to do the same in the future
- Participate in training incoming staff
- Report significant and recurring issues
- Participate in the After Hours Escalation on-call rotation
Requirements
- Proven experience as a senior technical engineer, preferably in an MSP Environment
- Ability to diagnose and resolve advanced issues
- Excellent communication skills
- Keen attention to detail, the memory of patterns, and interest in problem-solving
- Consistently demonstrate the MyITcrew Core Values and meet standard metrics
- Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent
- Advanced skills in the management of Active Directory Domain environments
- Proficient in networking, for both on-premise and cloud-based networks.
- A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments
Skills
- Active Directory Domain environments
- Networking
- Windows on-premise and cloud environments
Location
- Remote (United States)
Work Type
- Fully Remote
- Full-time
Experience Level
- Senior
- 5+ Years
Education Level
- Microsoft Certification
- Azure Certification
- Cloud Computing Certification
- CCNA Certification
About the Company
- My IT Crew has been a leader in the Managed Service provider space since 2016.
- We strive for excellence and achieve it.
- Our clients love us and our satisfaction surveys show it at a consistent 97%
- We are the team who always “has the cool stuff”, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support
- No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us!
- We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.