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About the Role

The Social Care Navigator serves as an entry point for the delivery of HRSN services, engaging Medicaid participants to identify health-related social needs and connect them with appropriate community-based care. This position is responsible for screening individuals, assessing NYS Medicaid eligibility for HRSN, and enhanced-care services, guiding participants through accessing support resources.

Responsibilities

• Conduct outreach to NYS Medicaid participants to identify unmet social needs
• Provide education on benefits and community supports available under the NYS Medicaid program
• Screen individuals for health-related social needs using standardized tools
• Assess eligibility for enhanced care services and community-based programs
• Develop care management plans as applicable
• Provide navigation support to connect individuals with appropriate services
• Collaborate with care teams and community partners to ensure coordinated support
• Document interactions, referrals, and follow-ups accurately in case management platform
• Maintain HIPPA, 42CFR-part 2 confidentiality standards, and act with cultural sensitivity and empathy
• Develop relationships with community groups/agencies in partnership with the Center
• Adhere to agency, NYS Medicaid, and program-specific policies and procedures
• Attend staff meetings, trainings, and other pertinent events as recommended by supervisors
• Perform any other duties as required

Requirements

• Minimum of 2 years experience in a similar role required
• Computer skills and ability to navigate analytic technology solutions for documentation, tracking, and review of data
• Strong leadership and management skills including the ability to set team priorities, identify and resolve issues constructively, assess staff performance, provide career mentoring and coaching
• High degree of self-organization and ability to work independently
• Attention to detail with the ability to analyze data and make informed decisions
• Excellent communication (listening, written, oral) skills and ability to communicate effectively in-person, via email and/or phone with clients and network partners
• Comfortability presenting to various audiences (e.g., community-based organizations, healthcare providers, community members) and succinctly communicate key messages
• Knowledge and experience working with vulnerable populations
• Possess cultural competency skills
• Enthusiasm for assisting New Yorkers from various backgrounds
• Relevant personal experience is a plus

Skills

• Bilingual or multilingual a plus
• Knowledge of motivational interviewing and/or other coaching techniques preferred

Location

• Long Island City, NY

Work Type

• Full-Time
• Regular

Experience Level

• 2 years experience in a similar role

Education Level

• Bachelor's degree strongly desired, preferably with coursework in community health or similar
• Associate's degree (Health/Human Services) or High School Diploma/GED, plus significant experience in care navigation / coordination / intake capacity (specifically within the human services sector) will be considered

Salary/Compensations

• $50,000 to $55,000 Annually

About the Company

• The Fortune Society, Inc. (Fortune) has been working for over 57 years in service to our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thus strengthening the fabric of our communities.
• The organization has evolved into one of the nation’s preeminent reentry and justice-informed service organizations, providing formerly incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities.
• Fortune has grown steadily over the years to an agency with close to $90 million in annual budget with just under 600 staff.
• We anticipate that we will keep growing, both in size and depth of service.
• Fortune has a dual mission: both advocacy and service.
• The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society.
• The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program.
• Each service we provide is informed by the needs of the population we serve.
• Fortune currently serves approximately 14,000 people a year.
• Our program models are recognized, both nationally and internationally, for their quality and innovation.
• We have locations in Brooklyn, The Bronx, Manhattan, and Queens.

Equal Opportunity

• The Fortune Society is an Equal Opportunity Employer.
• All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.