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About the Role

We are seeking a dedicated, customer-focused Information Technology Field Services Technician to join our growing IT team. The ideal candidate will provide on-site technical support and possess strong knowledge of Microsoft Windows, Microsoft 365, networking, and infrastructure technologies. This position participates in the IT on-call rotation and requires daily travel to company locations, and mileage reimbursement is provided for business use of a personal vehicle. Occasional overnight travel may be required.

Responsibilities

Provide on-site technical support for hardware, software, and networking issues.
Install, configure, and support Windows 11 and Microsoft 365 environments.
Support Active Directory, Microsoft Entra ID (Azure AD), Microsoft Intune, Exchange Online, Teams, and SharePoint Online.
Install, configure, and troubleshoot switches, routers, wireless access points, VPNs, and firewalls.
Support retail technology including point-of-sale systems, payment terminals, receipt printers, barcode scanners, cash drawers, and customer-facing displays.
Deploy, configure, and replace desktop computers, laptops, printers, scanners, mobile devices, and other endpoint hardware.
Maintain accurate documentation, asset inventory, and ServiceDesk tickets.
Support VMware virtualization platforms.
Travel daily to company locations and participate in occasional overnight travel.
Educate users on technology and security best practices.
Provide exceptional customer service while maintaining a professional appearance and positive attitude.
Maintain company equipment, vehicles, if assigned, tools, and inventory in a clean and organized manner.

Requirements

Minimum of two years of experience providing IT desktop, field, or technical support.
Windows 11 administration and troubleshooting.
Microsoft 365 administration.
Active Directory, Microsoft Entra ID (Azure AD), and Microsoft Intune.
Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, wireless networking.
Basic knowledge of the Linux operating system and command-line fundamentals.
Excellent customer service, communication, and troubleshooting skills.
Experience with ServiceDesk or similar ticketing software.
Ability to prioritize multiple tasks while working independently.
Valid driver's license, good driving record, and reliable transportation.
Ability to participate in an on-call rotation and respond to urgent support issues outside normal business hours.
Must be at least 21 years old.
Lift and carry equipment up to 50 pounds.
Install and move desktop computers, printers, switches, servers, and other equipment.
Crawl under desks and work in confined spaces.
Climb ladders when necessary.
Rack and mount network equipment.
Run, terminate, label, and organize network cabling.
Stand, bend, kneel, and walk for extended periods.
Safely operate a motor vehicle while traveling between locations.

Skills

Microsoft Windows
Microsoft 365
Networking
Infrastructure technologies
Windows 11
Exchange Online
Teams
SharePoint Online
OneDrive
Active Directory
Microsoft Entra ID (Azure AD)
Microsoft Intune
VMware
Linux
TCP/IP
DNS
DHCP
VLANs
VPNs
Fortinet firewalls
Ubiquiti UniFi
Cisco
Meraki networking
Retail point-of-sale systems
Servers
Storage
Endpoint hardware
CompTIA A+
CompTIA Network+
CompTIA Security+
Microsoft certifications
Microsoft Azure
PowerShell
Scripting
VoIP
Cybersecurity
Fortinet
Cisco
Meraki
Hyper-V
VMware
ServiceDesk

Location

Austin, TX 78744

Work Type

Full Time
Full-Time

Experience Level

Minimum of two years of experience

Education Level

CompTIA A+, Network+, Security+, or Microsoft certifications
Microsoft Azure experience
PowerShell or scripting experience
VoIP and cybersecurity experience
Experience with Fortinet, Cisco, Meraki, or similar networking equipment
Hyper-V and/or VMware
Experience supporting multi-site organizations

Benefits

Mileage reimbursement