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About the Role

Elior is seeking a Restaurant Manager to oversee events at Riverstone Living – Bishops Avenue, ensuring seamless guest experiences, operational efficiency, quality standards, and profitability. The role focuses on creating a welcoming environment for the over-65 community.

Responsibilities

• Champion a resident-first culture, ensuring every interaction reflects warmth, professionalism, and attention to detail.
• Professionally and promptly manage incoming enquiries via phone and email, following up and driving them through to resolution.
• Anticipate client and guest needs, resolving issues discreetly and proactively.
• Gather client and guest feedback to continuously enhance the overall experience.
• Conduct site show rounds for prospective clients, families, and partners.
• Conduct menu tastings and work closely with clients to tailor events to their expectations.
• Identify and develop marketing and promotional opportunities to enhance event uptake and brand awareness.
• Maintain consistently high service standards aligned with brand and hospitality expectations.
• Plan, coordinate, and execute catering services for events including corporate functions, conferences, and social events.
• Oversee event setup, service flow, and breakdown to ensure flawless execution.
• Collaborate with culinary, sales, and event teams to deliver cohesive and timely service.
• Ensure menus, service styles, and event details align with client expectations and brand standards.

Requirements

• Proven experience as an Event Manager or in a senior hospitality/events role.
• Strong project management skills with the ability to manage multiple events simultaneously.
• Knowledge of KPIs and marketing techniques relevant to event and hospitality management.
• Outstanding communication, presentation, and negotiation skills.
• A strong customer service ethos with a genuine passion for creating memorable experiences.
• The ideal candidate is a hands-on hospitality leader who inspires service teams, anticipates guest needs, and consistently delivers elevated dining and event experiences.

Skills

• Passion for service excellence and people
• Project management
• KPI knowledge
• Marketing techniques
• Communication
• Presentation
• Negotiation
• Customer service

Location

• Bishops Avenue

Work Type

• Onsite
• 5 days out of 7
• 50 hours per week

Experience Level

• Senior hospitality/events role

Education Level

• BSc/BA in PR, Marketing, Hospitality Management, or a related field (preferred but not essential)

Salary/Compensations

• Eligible for a performance-based bonus in addition to base compensation.

Benefits

• Free, tasty meals
• 28 days of holiday (increasing to 31 after two years)
• Leave for life’s important moments
• Paid volunteering days
• Career development and learning opportunities
• Mental health support and wellbeing perks
• Pension schemes
• Life assurance
• Exclusive discounts on entertainment, leisure, and travel

About the Company

• Elior creates welcoming, refined spaces where the over-55 community can come together, connect, and enjoy meaningful moments.
• Elior is a people-first business with over 10,000 colleagues across the UK.
• Elior's mission is to enrich lives everywhere, every day.
• 87% of Elior's team say they are proud to work there.
• Elior creates a place where employees are listened to, trusted, supported, and valued.

Equal Opportunity

• At Elior, diversity and inclusion aren’t just policies, they’re who we are.
• Different perspectives make us stronger.
• Dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.
• Support or adjustments during the application process are available upon request.