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About the Role

The Maintenance Supervisor leads the maintenance team to uphold customer service, community cleanliness, and marketability. This role involves managing maintenance schedules, budgets, and requests while ensuring safety standards and preventing costly repairs.

Responsibilities

• Oversee and complete standardized diagnostic approaches for preventative maintenance and system troubleshooting.
• Assist in the selection of maintenance associates and provide feedback for performance reviews and training.
• Participate in the on-call emergency rotation and respond to emergencies.
• Troubleshoot all property systems and perform or oversee repairs.
• Lead property inspections, including building and alarm systems.
• Administer maintenance software programs to track work orders, inventory, and preventative maintenance.
• Review work order logs and set priorities for completion.
• Establish and implement auditing procedures for maintenance inventory.
• Monitor inventory levels within established budgets.
• Manage and schedule subcontracted service providers and document work quality.
• Ensure make-readies are completed to company standards.
• Solicit and evaluate vendor quotes for Capital Expenditure requests.
• Facilitate technical training and skill development for associates.
• Assist with snow and ice removal from sidewalks, walkways, steps, and driveways during inclement weather.
• Maintain resident relations through excellent customer service.
• Maintain regular daily office hours, ensuring adequate coverage on weekends and holidays.
• Establish clear communication to ensure collaborative work between maintenance and leasing teams.
• Maintain the property's "curb appeal" in an exceptional manner.
• Maintain a proper inventory of supplies and tools.
• Perform and supervise non-complex electrical, plumbing, painting, and carpentry work orders.
• Assist with reconfiguring spaces, including moving furniture and cleaning.
• Complete assigned service request orders accurately and timely.
• Adhere to the company's safety programs and guidelines.
• Walk the property daily to maintain "curb appeal".

Requirements

• 5+ years of maintenance experience.
• 2 or more years of experience as a supervisor.
• Knowledge of maintenance systems, including inventory control, preventative maintenance, and work order record-keeping.
• General knowledge of trades, mechanical systems, and equipment including HVAC, landscaping, carpentry, painting, electrical, and plumbing.
• Proficient knowledge of and ability to troubleshoot mechanical systems and equipment including HVAC, landscaping, carpentry, painting, electrical, and plumbing.
• Proficiency in property management applications and MS Office Suite.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent, and to draw and/or interpret bar graphs.

Skills

• Technical Capacity
• Ethical Conduct
• Communication proficiency, both written and verbal
• Initiative

Location

• New York - New York City, NY 12345

Work Type

• Full-time

Experience Level

• 5+ years of maintenance experience
• 2+ years of supervisory experience

Education Level

• High school diploma/GED
• Completion of a craft apprenticeship, or equivalent education and production maintenance experience
• EPA Universal certification required for Maintenance Supervisors
• EPA Certification (Type I & Type II at minimum, Universal preferred) required for all Maintenance Technicians staff members

Salary/Compensations

• $33.00 - $36.00 Base+Commission/year

Benefits

• Continuing education
• On-the-job training

About the Company

• Merion Residential standards for make-readies.