Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Your job is to ensure members need help less often, and that when they do, it goes well. You will own the data behind support performance, identify root causes of issues, and implement solutions. This role is ideal for individuals who enjoy data analysis, building scalable systems, and ensuring accuracy for end-users.

Responsibilities

• Understand and track support performance end-to-end, identifying and addressing risks.
• Forecast team needs and ensure staffing and capacity align with demand.
• Develop reporting and tooling for support performance visibility.
• Identify and resolve root causes of recurring issues.
• Own and improve member-facing information and communication.
• Collaborate with Product, Engineering, and Ops to address gaps.
• Hold the operation accountable to member-centric metrics.

Requirements

• 4–8+ years in a role combining analytical rigor with direct ownership of a customer- or member-facing function (support, operations, content, or similar).
• Strong ability to build data models, dashboards, and forecasts from scratch.
• Strong writing and communication skills, with the ability to simplify complex information.
• Experience owning and shaping the tools and systems a team depends on.
• A bias toward root cause analysis over triage.
• Comfort operating in an environment where infrastructure is still being built.
• Ability to move between deep analysis and hands-on execution, and explain either to leadership.
• Priorities may shift and evolve quickly in a startup environment.

Skills

• Data analysis
• System building
• Reporting
• Forecasting
• Root cause analysis
• Communication
• Cross-functional collaboration

Location

• In-person

Work Type

• Full-time
• Onsite

Experience Level

• Mid-level
• Senior

About the Company

• Base is America’s next-generation power company, rebuilding the foundation of electricity by deploying distributed batteries to transform the grid.
• We are engineers, operators, and creatives solving complex, interdisciplinary challenges.
• Base is a startup where priorities shift and evolve quickly.