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About the Role

Researchers are responsible for verifying candidate-provided information and inputting results into client-facing reports, adhering to established processes and guidelines for productivity and quality. This role ensures a positive customer and candidate experience by verifying standard screening components using various resources.

Responsibilities

• Ensure duties are carried out professionally and align with the priority to help candidates get hired.
• Quickly and effectively research and verify facts provided by candidates to ensure timely completion of the screening process.
• Conduct interviews with professional referees to verify candidates' employment history.
• Communicate with candidates tactfully and diplomatically to obtain missing information or clarify details.
• Maintain regular contact and support candidates throughout the screening process.
• Collaborate with other teams to keep clients informed of issues during the screening process.
• Review and maintain a thorough understanding of service level agreements and perform work according to client requirements.
• Implement process changes as directed, following updates to service level agreements.
• Stay updated with procedures and Service Level Agreements to continually meet client needs.
• Ensure all actions comply with Data Protection legislation.
• Maintain accurate and up-to-date records of actions taken in the background screening process.
• Produce accurate client reports that represent full facts and meet accepted standards.
• Maintain a standard of work that meets department quality and productivity targets.
• Conduct phone calls professionally, reflecting the 'helping people to get hired' philosophy.
• Assist team members and work collaboratively to meet customer expectations.

Requirements

• Work must be completed in the Ontario area due to licensing requirements.
• Must be fluent in both Quebec French & English.
• Computer literate with proficient experience using Microsoft Office and email.
• Confident with telephone communications, including chasing for information while maintaining good client/candidate relations and closing tasks.
• Ability to communicate written and verbally in English with fluency and politeness.
• Works under direct supervision and follows standard procedures to accomplish assigned tasks.
• Follows step-by-step routines or has careful oversight by others.

Location

• Ontario

Work Type

• Full-time

Experience Level

• Entry level
• Experienced

Education Level

• High School diploma or equivalent
• Bachelor’s degree in a related field preferred

About the Company

• HireRight is the premier global background screening and workforce solutions provider.
• We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do.
• Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible.
• PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East.
• Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Equal Opportunity

• HireRight, LLC is an Equal Opportunity Employer
• Minorities / Females / Veterans / Disabilities