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About the Role

The Product Owner is responsible for the conception, development, implementation, and operation of web-based products or applications for the trade channel, specifically focusing on the travel agent website CruisingPower.com and its associated marketing and selling tools. This role aims to increase web site visits, adoption, and engagement by implementing strategies to boost agent usage and registrations for Royal Caribbean International and Celebrity Cruises globally.

Responsibilities

Developing the strategic roadmap for the B2B site – CruisingPower.com.
Managing the entire product life cycle, including user experience, design, and QA.
Initiating new product development, managing new content, and overseeing site navigation and graphics.
Developing creative and content strategy by collaborating with various departments and vendors.
Providing leadership support to the Web Content Producer.
Developing and maintaining relationships with key partners for site growth.
Coordinating with market research and gathering research as needed.
Designing and gathering site feedback via surveys.
Reinforcing communication with IT Portfolio Manager and third-party technology partners.
Coordinating product and project launch initiatives across multiple channels.
Overseeing user acceptance testing (UAT), support, and maintenance with IT and partners.
Interpreting marketing direction for branding and user experience.
Driving product line development, expansion, and termination.
Supporting the vision, goals, objectives, and key requirements for international markets.

Requirements

Bachelor’s degree from an accredited college or university required.
Minimum 3-5 years’ experience in a professional and analytical role.
Minimum 2 years management experience in a comparable Internet-driven or technology development environment or industry.
Familiarity with e-commerce distribution models highly desirable.
Excellent written and verbal communication and negotiating skills.
Highly organized self-starter able to manage multiple concurrent work streams.
Ability to produce high-quality deliverables with minimum supervision.
Web experience preferred.

Skills

Ability to prioritize and manage multiple responsibilities successfully.
Ability to work in a complex, matrix environment with rapidly changing priorities and tight deadlines.
Ability to assess, interpret, and draw conclusions from complex business data.
Ability to communicate findings and recommendations clearly and accurately.
Ability to negotiate successfully and resolve conflict.
Organized and self-motivated.
Adaptable to constant change.
Strategic and creative mindset.
Clear, concise, and professional verbal and written communication skills.
Strong analytical skills.
Ability to collaborate on strategies and craft tactical solutions.
Ability to document or describe strategy and tactics, implementation plans, metrics, success factors, and contingency plans.
Ability to propose metrics for measuring effectiveness of tactics.
Ability to understand and relate data to enhance product offerings.
Strong computer skills, including web applications, MS Office.
Extensive knowledge of PowerPoint, Excel, and Word for executive-level presentations.

Location

Miami

Work Type

Onsite
Full-time

Experience Level

3-5 years experience
2 years management experience

Education Level

Bachelor’s degree
Master’s degree in Marketing or business preferred

Benefits

Competitive compensation and benefits package
Excellent career development opportunities

About the Company

Proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises.
Possess the most innovative fleet and private destinations, and the best people.
Dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Equal Opportunity

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law.
Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.