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About the Role
The Assistant Customer Service Manager (ACSM) is responsible for giving the customer a great lasting impression of the store. The ACSM acts as a goodwill ambassador, requiring accuracy, honesty, patience, and stamina, while adhering to the company's vision of providing a friendly neighborhood store that saves customers time and money.
Responsibilities
- Cultivate and maintain remarkable customer service and relations at the front-end.
- Ensure associate appearance and behavior meet standards and maintain acceptable service levels.
- Effectively train, coach, and mentor associates.
- React quickly and effectively to customer concerns, following policies and procedures.
- Control store shrink by monitoring cashier product handling, scanning techniques, file maintenance, and shrink control procedures.
- Assist in writing the weekly schedule for front-end associates and maintain proper staffing.
- Ensure associates are informed and trained about all promotions and fundraisers.
- Fulfill merchandise returns throughout the day.
- Maintain a clean and safe environment by enforcing safety, sanitation, and operations policies.
- Maintain a friendly, professional, and organized image in all front-end areas.
- Complete and retain reports and logs for store audits and state inspections.
- Oversee training, monitoring, and compliance of regulatory and legal aspects (alcohol, tobacco, food stamps, WIC).
- Maintain front-end supplies, place orders, and keep inventory.
- Perform special store-level tasks and projects as assigned by the store manager.
Requirements
- Must be 18 years of age.
- Ability to read, write, and perform basic math functions.
- Possess basic computer skills.
- Possess strong communication skills.
Skills
- Customer service
- Training
- Coaching
- Mentoring
- Problem-solving
- Communication
- Inventory management
- Scheduling
Work Type
- Full-time
Salary/Compensations
- $18.50/hr starting rate
About the Company
- The mission of all Tops associates is to adhere to the Tops vision of providing a friendly neighborhood store that saves the customer time and money.
Equal Opportunity
- Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.