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About the Role

This role provides leadership oversight to a group of project managers within a value stream, focusing on supporting the delivery of projects within their domain. The incumbent will ensure delivery management processes are followed, provide training and mentoring to project managers, and step in to remove obstacles and support stakeholder management when needed.

Responsibilities

• Perform management responsibilities including hiring and termination decisions, coaching and development, rewards and recognition, performance management, and staff productivity.
• Plan, organize, staff, direct, and control the day-to-day operations of the department.
• Develop and implement policies and programs as necessary.
• Manage the assignment of project managers to specific requests for work.
• Ensure project managers have proper information about impacted domains and review outputs for successful completion.
• Support the delivery owner in the allocation of resources from across the matrixed organization.
• Resolve conflicts in scheduling that may require cross-domain coordination.
• Review work plans and breakdowns to ensure all required activities are addressed.
• Review project budget and allocations for correct delivery.
• Review risk identification to ensure all appropriate risks are identified.
• Review communication plans and stakeholder identification for completeness.
• Engage in go-to-green plans for all yellow or red projects.
• Support issue resolution through engagement of experience and involvement of other teams.
• Validate that all project budget and time tracking progress has been completed correctly and timely.
• Engage and help address any project with budget variances.
• Review and approve all change controls before presentation to stakeholders.
• Facilitate lessons learned activities for projects that are closing out.
• Ensure all project artifacts are documented and archived.
• Actively engage in all Yellow/Red projects to resolve open issues.
• Accept and manage escalations for projects in their domains.
• Have regular meetings with stakeholders for critical projects.
• Ensure any issues for projects are properly escalated to senior leadership.
• Perform other duties as assigned or requested.

Requirements

• Bachelor's Degree in Healthcare, Business, Information Technology or relevant experience and/or education as determined by the company in lieu of a bachelor’s degree.
• 7 years of Project Delivery Experience
• 7 years of Client Relationship Management
• 3 years of Team Leadership and Management
• Compliance with ethical and legal standards, company policies, HIPAA, data security guidelines, and Code of Business Conduct.
• Ability to protect covered information, cardholder data, or other confidential customer information.

Skills

• Project Management
• Financial Planning and Management
• Strong Communication Skills
• Problem Management and Resolution
• Working in a Matrixed Organization
• Client Expectations Management

Location

• Office-Based

Work Type

• Office-Based

Experience Level

• 7 years of Project Delivery Experience
• 7 years of Client Relationship Management
• 3 years of Team Leadership and Management

Education Level

• Bachelor's Degree in Healthcare, Business, Information Technology or relevant experience and/or education as determined by the company in lieu of bachelor’s degree.

About the Company

• Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
• We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
• For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

Equal Opportunity

• Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.