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About the Role

We are seeking experienced and detail-oriented commercial auto claim adjusters to join our dynamic team. Candidates must be available to work claims primarily aligned with the Pacific Time Zone, with at least 85% of the caseload originating from this region. Our operational hours are 7 days a week from 5:30 AM to 7:30 PM Pacific Time, including holidays. Flexibility is needed for shifts ending at 7:30 PM Pacific Time, working 40 hours a week within operational hours. You will have one weekend day off and one weekday off, which are typically consecutive but not guaranteed. Schedules may fluctuate with business needs.

Responsibilities

Manage a large inventory of claims ranging from minor to moderate complexity.
Answer inbound calls, open claims, and acquire loss details from all involved parties.
Investigate, evaluate, negotiate, and settle auto and property damage claims for commercial rideshare and commercial GIG economy.
Explain policy, coverage, and appropriate course of action.
Arrange and pay for repair, rental, towing, and total losses, and negotiate storage.
Document claim files, send correspondence, and communicate with all parties involved.
Work from a diary system to review and resolve claims within state compliance guidelines, policy provisions, and standard operating procedures.

Requirements

High School Diploma/GED or 2+ years of customer service experience in a virtual environment leveraging internet, phone, and chat features.
1-2+ years of auto or commercial adjusting/liability experience required.
Must hold an Adjuster license for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.
Capability to complete training and perform the job in a remote setting as required.
Applicants must have authorization to work indefinitely in the US. No visa sponsorship is provided.

Skills

Empathy
Adaptability
Time Management
Organization
Strong computer navigation skills
Outstanding interpersonal skills
Ability to handle several tasks simultaneously
Shows respect for differences through excellent communication skills with people from an array of backgrounds.
Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
Fulfills business needs, which may include investing extra time, helping other teams, etc.
Bilingual a plus.

Location

Remote (anywhere in the United States, except Hawaii and Alaska)
Nevada - Home Teleworkers
Alabama - Home Teleworkers
Arizona - Home Teleworkers
Arkansas - Home Teleworkers
Colorado - Home Teleworkers
Connecticut - Home Teleworker
Delaware - Home Teleworker
District of Columbia - Home Teleworkers
Florida - Home Teleworkers
Georgia - Home Teleworkers
Idaho - Home Teleworkers
Illinois - Home Teleworkers
Indiana - Home Teleworkers
Iowa - Home Teleworkers
Kansas - Home Teleworker
Kentucky - Home Teleworkers
Louisiana - Home Teleworkers
Maine Home Teleworkers
Maryland - Home Teleworkers
Massachusetts - Home Teleworkers
Michigan - Home Teleworkers
Minnesota - Home Teleworkers
Mississippi - Home Teleworker
Missouri - Home Teleworker
Montana - Home Teleworkers

Work Type

Remote
Full-time

Experience Level

Senior
3+ years of prior claims adjusting experience preferred.
1-2+ years of auto or commercial adjusting/liability experience required.

Education Level

High School Diploma/GED
Auto physical damage training and/or I-CAR or SCLA enrollment preferred.

Salary/Compensations

The starting pay range for this position across all the states we hire in is $27.55-$36.81.
Opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 7% of eligible pay.

Benefits

Total compensation package
Annual bonus eligibility for most roles
401(k) with a company match

About the Company

We're Mobilitas, a commercial insurance company created by CSAA Insurance Group.
Our mission is to reinvent commercial insurance in the mobility space to offer our partners innovative solutions for today’s way of doing business.
At Mobilitas, we believe in what's possible and we use our inventive skills to meet the demands of modern mobility with exceptional service.
We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company.
We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance.
Mobilitas is a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.
We believe in growth for everyone. Here at Mobilitas, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.
We embrace a remote-first culture through our Flexible Workplace.
An inclusive and welcoming workplace is the cornerstone of our success.
As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.

Equal Opportunity

Mobilitas Insurance Group is an equal opportunity employer.
CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact jobs@mobilitasinsurance.com