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About the Role

As a Commercial Auto Claims Adjuster, you will handle routine non-complex to moderately complex non-injury Commercial and Specialty claims. You are responsible for opening, investigating, evaluating, and settling auto claims and ensuring compliance with Department of Insurance and other statutory requirements. At a proficient level, you will adjust higher-complexity liability claims including property damage claims and total losses. You will be responsible for verifying coverage on policies with standard commercial symbols and/or specialty exposures. For claims with injury assigned to a casualty adjuster, you will service the physical damage exposures in collaboration with the casualty adjuster.

Responsibilities

Contact insureds, claimants, and other involved parties to confirm loss details and applicable policy coverage.
Explains claims process, next steps, and outcomes to involved parties.
Is the primary point of contact for auto physical damage questions.
Investigates, evaluates, negotiates, and settles first- and third-party auto/property damage claims from start to finish.
Takes inbound calls from customers and maintains an inventory of pending claims.
Conducts coverage and liability investigations.
Advises customers of available benefits, coverages, and liability outcomes.
Coordinates and oversees the claims process; keeping customers informed.
Negotiates estimating damages and supplements.
Validates reparability and monitors repairs.
Arranges towing, storage, and rental vehicles as needed.
Addresses subrogation and total loss responsibilities.
Ensures the insurance program agreements and Claim Service Level agreements between external clients and Mobilitas Insurance are adhered to.
Ensures compliance that specific state regulations and/or policy provisions is completed with needed file documentation and appropriate correspondence.
Supports other areas of claims as needed.
Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.).
Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
Travels as needed for role, including divisional / team meetings and other in-person meetings.
Fulfills business needs, which may include investing extra time, helping other teams, etc.

Requirements

High School Diploma/GED or a minimum of one year of customer service experience in a virtual environment leveraging internet, phone, and chat features.
Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of completing the provided licensing training.
Basic math and moderate computer skills with technical aptitude to utilize a variety of software applications.
Must meet work from home requirements including internet speeds and designated workspace.
Ability to type 30 wpm.
Applicants must have authorization to work indefinitely in the US.
Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Skills

Strong Customer Service skills for both internal/external customers.
Strong analytical, problem-solving, and organizational skills, as well as the ability to prioritize and multitask effectively.
Strong oral and written communication skills.
Strong negotiation skills.

Location

Nevada - Home Teleworkers
Arizona - Home Teleworkers
Arkansas - Home Teleworkers
California - Home Teleworkers
Colorado - Home Teleworkers
Connecticut - Home Teleworkers
Delaware - Home Teleworker
District of Columbia - Home Teleworkers
Florida - Home Teleworkers
Georgia - Home Teleworkers
Idaho - Home Teleworkers
Illinois - Home Teleworkers
Indiana - Home Teleworkers
Iowa - Home Teleworkers
Kansas - Home Teleworker
Kentucky - Home Teleworkers
Louisiana - Home Teleworkers
Maine Home Teleworkers
Maryland - Home Teleworkers
Massachusetts - Home Teleworkers
Michigan - Home Teleworkers
Minnesota - Home Teleworkers
Mississippi - Home Teleworker
Missouri - Home Teleworker
Montana - Home Teleworkers
Remote anywhere in the United States (exceptions: Hawaii and Alaska)

Work Type

Remote
Home-Flex

Experience Level

Minimum of one year of customer service experience
Two or more years of customer service experience preferred
Prior insurance claims experience also preferred

Education Level

High School Diploma/GED
Bachelor’s degree

Salary/Compensations

$25.32-$33.71
Annual bonus eligibility for most roles
Up to 5% of eligible pay through Annual Incentive Plan (AIP)

Benefits

401(k) with a company match

About the Company

We're Mobilitas, a commercial insurance company created by CSAA Insurance Group.
Our mission is to reinvent commercial insurance in the mobility space to offer our partners innovative solutions for today’s way of doing business.
At Mobilitas, we believe in what's possible and we use our inventive skills to meet the demands of modern mobility with exceptional service.
We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company.
We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance.
At Mobilitas, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.
We embrace a remote-first culture through our Flexible Workplace.
An inclusive and welcoming workplace is the cornerstone of our success.
As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.

Equal Opportunity

Mobilitas Insurance Group is an equal opportunity employer.
CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations.