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About the Role

This role partners with district and store leadership to drive operational excellence, improve customer experience, and maximize margins. It involves training operations managers, building stakeholder relationships, and managing teams.

Responsibilities

• Partners with District Manager and store leadership to drive execution of store operating systems, policies, procedures, and processes.
• Works directly with district and store leaders to create a strategy and action plan to improve customer experience, control expenses, and maximize margins.
• Responsible for teaching and training of store operations managers on all aspects of their role.
• Builds relationships and collaborates with key internal and external stakeholders, including Regional, District, Store leadership teams and city officials.
• Manages, hires, and develops a diverse team of hourly and salaried asset protection professionals within a multi-store geographical area.
• Trains, assists with, and manages investigations, conducts interviews, and supports post-prosecution activities.
• Professionally represents Lowe’s in court and is skilled in handling depositions and other hearings.
• Identifies and provides appropriate action steps to address internal or external theft / Organized Retail Crime concerns.
• Leads and directs teams during emergency response situations, crisis management and civil unrest within a multi-store environment.
• Provides candid feedback and mentorship to team members, AP & store leaders to encourage growth and greater responsibility.
• Owns, forecasts, and manages multiple financial accounts in assigned stores for key controllable expenses (e.g. shrink, general liability, OSHA Recordable Rates, payroll, security, cash overages/shortages, price adjustments).
• Trains store personnel on proper reporting procedures and evaluates district-wide compliance with all safety, security, and hazmat-related administrative documentation requirements.
• Coaches and develops associates around the processes and tools that have a direct impact on the customer experience.
• Partners closely with Store and Asset Protection leadership to identify, escalate, and resolve complex facilities and maintenance issues that impact safety, operations, and customer experience.
• Performs store visits and reviews independently and in partnership with district leaders leveraging tools to improve performance, execution, and efficiencies.
• Influences store operations by driving adoption, execution, and continuous improvement of operational programs and system enhancements, ensuring alignment with business priorities and measurable impact at the store level.
• Analyzes safety reporting to identify trends and help stores implement plans based on root cause analysis.
• Analyzes data and reporting to identify shrink-related issues, root causes, and trends within the district and works with store management, AP/Safety staff, and district-level teams to address issues and trends.
• Review, validate and provide direction on critical operational processes that have an impact on in-stock levels and inventory accuracy including but not limited to Freight flow, IRP, down-stocking, and cycle counts.
• Delivers consistent reporting, provides trend analysis, and supports the stores in the creation and deployment of plans to improve their financial performance.
• Analyzes facilities-related P&L line items and exception reporting to identify cost drivers; partners with Store Managers and ASMs to influence behaviors that reduce controllable expenses and improve financial performance.
• Executes facilities emergency response protocols, including assessment, coordination, and communication, to support stores during critical incidents.

Requirements

• Bachelor’s degree in Business, Criminal Justice, Risk Management, or a related field strongly preferred, or equivalent years of experience in lieu of education requirement, if applicable
• 7 years of multi-store big-box retail experience
• Demonstrated experience analyzing and using varied sources of data to understand underlying drivers of complex problems
• Experience working closely with cross-functional teams
• 1+ years of direct or indirect leadership experience

Skills

• Risk Management
• Criminal Justice
• Data Analysis
• Cross-functional Team Collaboration
• Leadership
• Investigation
• Interviewing
• Deposition Handling
• Court Representation
• Crisis Management
• Financial Account Management
• Safety Compliance
• Security Protocols
• Hazmat Compliance
• Facilities Management
• Root Cause Analysis
• Inventory Accuracy
• P&L Analysis
• Physical Security Systems (CCTV, EAS)
• Interview and Interrogation Training

Experience Level

• 1+ years of direct or indirect leadership experience
• 7 years of multi-store big-box retail experience
• 10 years of multi-store retail experience

Education Level

• Bachelor’s degree in Business, Criminal Justice, Risk Management, or a related field strongly preferred
• Equivalent years of experience in lieu of education requirement
• LPC-Licensed Professional Counselor LPC/LPQ qualification

Salary/Compensations

• $121,300.00 - $202,700.00 annually

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Annual bonuses
• Enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan
• Grant awards

About the Company

• Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion.
• Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers.
• Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need.
• For more information, visit Lowes.com.

Equal Opportunity

• Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.