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About the Role

This role involves overseeing the daily operations and strategic direction of the Pharmacy Access Rep (PAR) team, ensuring alignment with departmental objectives and patient care excellence. You will provide leadership, mentorship, and oversight for PAR staff, driving performance management and fostering professional development.

Responsibilities

• Supervises staff scheduling, ensuring alignment with pharmacy leadership to maintain adequate coverage and meet workload demands.
• Adjusts staffing in response to shortfalls to ensure timely, efficient coverage.
• Collaborates with other pharmacy leadership to guarantee minimum staffing levels are met across the department.
• Manages the interview and hiring decision process for PAR.
• Maintains time and attendance documentation appropriately.
• Manages time off requests and callouts for employees.
• Administers progressive discipline when needed.
• Leads initiatives to enhance employee satisfaction and engagement through recognition programs.
• Establishes and maintains positive team dynamics among the PAR staff.
• Serves as liaison between the PAR team and pharmacy leadership.
• Mentors and guides professional development for PAR staff.
• Trains staff on providing exceptional customer service.
• Educates team members on retrieving information and communicating responses.
• Coordinates readiness and other regulatory/compliance activities.
• Supervises the team on shifts, overseeing workflow, delegating tasks, and addressing escalated issues.
• Analyzes clinical program metrics, recommending process improvements to leadership.
• Serves as an area representative in interdepartmental meetings and projects.
• Oversees the orientation and training of new team members.
• Collaborates with team leads to enhance training effectiveness.
• Creates and maintains accurate and timely documentation of all training experiences.
• Reviews and updates training materials for each area.
• Implements process for ongoing and timely evaluation of new employees during training.
• Collaborates with pharmacy managers to ensure adequate cross-training and competency maintenance.
• Identifies quality, regulatory, or operational improvement areas and develops proposals.
• Collaborates with pharmacy leadership to implement process improvements.
• Develops and manages quality improvement initiatives through the review of errors.
• Conducts prescription audits and develops internal auditing processes.

Requirements

• Associate’s degree in Medical, Secretarial, Business Management, Administration, or related field and six years of relevant experience required.
• One year of relevant management experience preferred.
• Equivalent combination of education and experience accepted.

Skills

• Aptitude and ability to effectively provide leadership and direction to coworkers.
• Strong communication skills.
• Problem-solving abilities.
• Professional presentation.
• Ability to multi-task.
• Accurately manage various details.
• Ability to work under pressure.
• Maintain a professional attitude.

Location

• 120 Corporate Woods, Rochester, New York, United States of America, 14623

Work Type

• Regular
• Full time

Experience Level

• Six years of relevant experience
• One year of relevant management experience preferred

Education Level

• Associate’s degree in Medical, Secretarial, Business Management, Administration, or related field

Salary/Compensations

• $24.70 - $33.35 per hour

Benefits

• ASHP accredited training program upon hire preferred
• Certification from a nationally accredited pharmacy technician certification program (Currently PTCB) upon hire preferred

About the Company

• The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better.

Equal Opportunity

• The University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.