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About the Role

Greenberg Traurig (GT), a global law firm, seeks a Document Management System Specialist to support the firm’s iManage Work document management system. This role is crucial for ensuring efficiency and accuracy within the Technology Team.

Responsibilities

• Performs administrative tasks and project activities as directed.
• Troubleshoots and resolves end-user issues with iManage Work, including document access, organization, and search functionality.
• Manages user accounts, permissions, and group settings to ensure proper access control and compliance.
• Manages large-scale or complex document imports, exports, or migrations, ensuring compliance with firm policies.
• Monitors system status and performance, reports issues to senior IT staff, and helps generate usage and performance metrics.
• Works with senior IT team members on system upgrades, testing, and the implementation of new features or integrations.
• Provides basic training and support to users on system features and workflows.
• Assists in creating and maintaining user guides and documentation.
• Participates in a rolling on-call support schedule.
• Adheres to all IT and user quality assurance practices.
• Makes recommendations to improve efficiency and effectiveness.
• Creates and delivers presentations to various audiences as assigned by the manager.
• Appears on camera for meetings with colleagues and vendor.
• Performs other tasks as set by the manager.

Requirements

• Strong organizational skills and attention to detail.
• Ability to effectively set priorities and meet deadlines.
• Excellent communication skills, including active listening and clear written and verbal communication.
• Ability to quickly learn new software systems and adapt to changing technologies.
• Problem-solving skills and a proactive attitude toward troubleshooting technical issues.
• Bachelor’s degree in computer science and/or information systems or equivalent experience.
• Working knowledge of computer networking.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook).

Skills

• iManage Work
• SQL
• PowerShell
• Microsoft Office

Location

• London

Work Type

• Hybrid

Experience Level

• Not specified

Education Level

• Bachelor’s degree in computer science and/or information systems or equivalent experience

Benefits

• Competitive compensation
• Excellent benefits package

About the Company

• Greenberg Traurig (GT) is a global law firm with locations across the world in 15 countries.