Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role involves leading a region of communities, reporting to the Senior Vice President of Operations. You will be the primary point of accountability for regional performance, partnering with home office teams to drive results and solve systemic issues.

Responsibilities

• Translate strategy into regional plans and drive performance to meet and exceed goals.
• Own the financial health of the portfolio through P&L statements, budgets, and capital projects, maintaining positive Net Operating Income.
• Drive home sales performance across the region by working with Community Managers and partnering with on-site sales teams.
• Keep delinquency low and collections disciplined across every community.
• Ensure every community consistently meets "Green and Clean" and curb appeal standards.
• Deliver a five-star resident experience across the region.
• Use reporting and dashboards to monitor community performance and identify areas needing attention.
• Analyze regional trends, identify risks early, and implement targeted strategies.
• Inspire, coach, and develop Community Managers to reach their full potential.
• Set clear expectations and hold the team accountable to operating standards.
• Foster a culture of clear communication and high expectations through regular 1:1s, staff meetings, and hands-on guidance.
• Address performance gaps directly, coaching to improvement and following a fair, consistent accountability process.
• Build a high-performing team by evaluating talent honestly and making strategic staffing decisions.
• Keep home readiness on track, ensuring new homes and rehabs are completed on schedule.
• Ensure capital and rehabilitation projects are delivered to standards, on time and on budget, and escalate blockers.
• Champion the operating model and integrate newly acquired communities through 100-day plans.
• Serve as the link between home office and community teams, ensuring information flow.
• Champion a customer-centric culture where residents and employees feel valued.
• Proactively address resident needs, ensuring concerns are resolved with speed and empathy.
• Promote employee engagement initiatives.
• Lead by example, embodying and reinforcing core values.
• Ensure compliance with work processes, Fair Housing regulations, and company policies.

Requirements

• A minimum of 5 years in a supervisory role.
• At least 2 years as a Regional or District Manager or an equivalent multi-site leader.
• Proven experience in property management.
• Financial acumen: a track record of driving revenue growth, controlling expenses, and managing P&Ls and budgets across multiple locations.
• Comfort leading through data and holding teams accountable to clear, consistent standards.
• Exceptional written and verbal communication skills.
• Ability to inspire teams and collaborate with stakeholders at every level.
• Results-oriented mindset with resilience and adaptability.
• Self-starter with a problem-solving and continuous improvement mindset.
• Willingness to travel regularly across the assigned region.
• A valid driver's license with a clean driving record.

Skills

• Property management
• Financial management
• Budget management
• Team leadership
• Coaching
• Communication
• Collaboration
• Data analysis
• Problem-solving
• Continuous improvement

Experience Level

• 5 years in a supervisory role
• 2 years as a Regional or District Manager or equivalent multi-site leader

About the Company

• Havenpark is a company focused on driving results and delivering a five-star resident experience.