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About the Role

As a member of the PULSE team within the Global Payments Network, you will define the strategic roadmap for ATM products and lead the transformation of the global cardholder experience. Your role involves establishing proactive operational procedures, effective partner governance, and robust monitoring frameworks to ensure seamless issue remediation. You will collaborate cross-functionally to harmonize priorities, optimize the ATM locator experience, and influence product strategy through data-driven insights. By facilitating portfolio intake and maintaining strong stakeholder partnerships, you will drive operational excellence, risk management, and alignment across the organization.

Responsibilities

Define the strategic roadmap for ATM products.
Lead the transformation of the global cardholder experience.
Establish proactive operational procedures.
Implement effective partner governance.
Develop robust monitoring frameworks for issue remediation.
Collaborate cross-functionally to harmonize priorities.
Optimize the ATM locator experience.
Influence product strategy through data-driven insights.
Facilitate portfolio intake.
Maintain strong stakeholder partnerships.
Drive operational excellence, risk management, and alignment.

Requirements

Bachelor's degree in any field.
At least 5 years of Product Management experience.
Experience translating business strategy and analysis into consumer facing digital products.
4+ years of experience in Debit or ATM domains.
Capital One will not sponsor a new applicant for employment authorization for this position.

Skills

Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions.
Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence.
Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value.
Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks.
Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment.

Location

Houston, TX
McLean, VA
New York, NY
Richmond, VA

Work Type

Full-time
Part-time

Experience Level

Director
5+ years of Product Management experience
4+ years of experience in Debit or ATM domains

Education Level

Bachelor's degree

Salary/Compensations

Houston, TX: $209,500 - $239,100
McLean, VA: $230,400 - $263,000
New York, NY: $251,400 - $286,900
Richmond, VA: $209,500 - $239,100

Benefits

Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

About the Company

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.
We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
Capital One Financial is made up of several different entities.

Equal Opportunity

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
Capital One promotes a drug-free workplace.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.