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About the Role

This position is responsible for managing a team of Key Account managers who are responsible for managing Austin Energy's largest and most significant customers. The role involves handling customer escalations and requires extensive knowledge of utility services and Austin Energy's key systems. Excellent communication, managerial, and organizational skills are essential for interfacing with directors and executive leadership, as well as leading a professional team.

Responsibilities

Lead team of professionals who manage relationships with key customers
Ensure training and development of team with knowledge of AE tools and systems needed to best serve key customers
Execute and manage contracts as appropriate
Serve on the Incident Command team
Maintain relationships with surrounding utilities as a means to troubleshoot issues within AE's system and between surrounding utilities' systems and key account customers
Plans, directs, and coordinates the development and delivery of a range of technical program services to improve energy efficiency in new and existing residential, commercial and industrial building.
Directs and manages the performance of energy audits and engineering feasibility studies; reviews and evaluates recommendations of building design reviews and studies, and cost-effectiveness comparisons of end-use technologies.
Manages annual O&M, CIP and incentive budgets including preparing short and long-term spending plans.
Prepares and presents annual results-of-operations reports for Austin Energy management and public advisory committees.
Manages promotional and outreach efforts to establish partnerships with contractors, vendors and trade allies to enhance customer services and participation to meet Austin Energy's energy efficiency goals.
Formulates specific plan objectives to achieve desirable electric load shape changes through energy efficiency and load management programs and projects.
Directs technical and planning process elements for evaluating alternative energy efficiency program initiatives.
Develops and executes strategies to maintain excellent customer satisfaction with Austin Energy’s Commercial and Key Account Customers
Develops and implements plans and programs to promote Austin Energy’s Green Building and Sustainability projects and programs.
Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Requirements

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
This position requires a criminal background investigation and NERC Personal Risk Assessment.
The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held.
Starting salary will be based on overall relevant experience from your application.
Résumés will not be accepted and statements such as “see résumé” will not be accepted.
You may use “N/A” for fields that are not applicable.
If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required.
You must provide proof of education from an accredited organization/institution.
If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.

Skills

Extensive knowledge of utility services and Austin Energy's key systems for monitoring and reporting on utility services.
Excellent written and oral communications skills.
Excellent managerial and organizational skills.
Troubleshooting customer issues.
Working across the utility with Operations and Engineering teams to help resolve.
Knowledge and experience in management of energy efficiency programs.
Knowledge of energy efficiency technologies.
Knowledge of Federal, State, and local laws, ordinances, and policies.
Knowledge of city practice, policy, and procedure.
Knowledge of supervisory and managerial techniques and principles.
Knowledge of reporting concepts and preferred business practices.
Knowledge of budgeting and purchasing processes and systems.
Knowledge of project management and internal control concepts and practices.
Knowledge of green building and sustainability standards and legislation regarding state and local mandates.
Skill in oral and written communications.
Skill in handling hostile conflict and uncertain situations.
Skill in handling multiple tasks and prioritizing.
Skill in using computers and related software applications.
Skill in data analysis and problem solving.
Ability to work with frequent interruptions and changes in priorities.
Ability to quickly recognize and analyze irregular events.
Ability to establish and maintain effective communication and working relationships with city employees, the public and contractors.
Ability to work various shifts, on-call and backup hours, typically in support of outages or energy emergencies.
Comprehensive knowledge of the Bulk Electric System and the Wholesale Energy Market
Technical understanding of Substation, Transmission, Distribution and Relay protection
Experience developing, negotiating and executing contracts related to the energy industry
Leadership experience in energy emergency events
Comprehensive understanding of electric rates with an emphasis on commercial rates, as well as an understanding of the rate making process

Location

4815 Mueller Blvd, Austin, TX 78723

Work Type

Hybrid Available
40 Hour Work Week
Additional work hours may be required to support the 24-hour Utility operations, which may include evenings, weekends, holidays, inclement weather and emergency closures.
Essential Employee position

Experience Level

Seven (7) years related experience, two (2) years of which were in a supervisory or managerial capacity.
Education may substitute for experience up to two (2) years.

Education Level

Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Business Administration, Public Administration, Engineering, or in a field related to the job.

Salary/Compensations

$131,400 - $168,800 annually, depending on qualifications and experience.

Benefits

Low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more.
Generous leave, work-life balance programs, and extensive benefits.
City of Austin Employees' Retirement System.
Access to public transit and bike-friendly infrastructure.
Wellness programs, on-site fitness centers, and mental health support.

About the Company

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities.
As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites.
Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.
Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
Value and Innovation: Work in an environment where employees are valued, and innovation thrives.
Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.
By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Equal Opportunity

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation.
In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
City of Austin is committed to compliance with the Americans with Disabilities Act.
If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.