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About the Role

As a Senior Lead Pharmacy Technician in Specialty Pharmacy, you will serve as the operational leader for pharmacy technician teams, ensuring high-quality patient care, regulatory compliance, and efficient specialty medication management. This challenging and rewarding role requires working within multiple computer systems simultaneously in a fast-paced, high-volume environment where members depend on accurate and efficient delivery of important medications. You will act as the bridge between frontline technicians, pharmacists, and pharmacy leadership, supporting optimal patient outcomes.

Responsibilities

Lead, mentor, train, and coach Specialty Pharmacy Technicians
Provide daily oversight of workflow and staffing assignments
Monitor team productivity and quality metrics
Assist with performance evaluations and competency assessments
Support onboarding and training of new technicians
Serve as a subject matter expert for specialty pharmacy operations
Coordinate specialty medication, fulfillment and distribution
Manage prior authorization and benefits investigation workflows
Communicate with patients regarding medication delivery and support services
Collaborate with pharmacists, providers, manufacturers, and payers
Escalate complex patient issues to pharmacists when appropriate
Lead benefits verification and coverage determination activities
Ensure compliance with state and federal pharmacy regulations
Maintain adherence to URAC, ACHC, and specialty pharmacy accreditation standards
Maintain HIPAA compliance and patient confidentiality
Oversee specialty medication inventory management
Identify opportunities for workflow improvement and operational efficiency
Utilize pharmacy management systems and electronic health records

Requirements

High School Diploma/GED
Active Pharmacy Technician licensure in the state of New York
5+ years of Pharmacy Technician experience
5+ years of experience in leading teams, mentoring staff, or serving as a lead technician
5+ years of experience with pharmacy software systems and workflow management
1+ years of experience in specialty pharmacy, mail order, infusion, or specialty medication management
1+ years of inventory experience
Ability to stand and lift 25 lbs.
National Certified Pharmacy Technician (CPhT) through PTCB or ExCPT certification through NHA
Strong verbal and written communication
Excellent customer service and patient engagement
Attention to detail and accuracy
Organization and time management
Ability to work in a fast-paced environment and manage multiple priorities
Pass a drug test before beginning employment

Skills

Leadership and coaching
Specialty pharmacy operations
Patient-centered service
Regulatory compliance
Process improvement
Cross-functional collaboration
Quality assurance
Data analysis and reporting
Pharmacy management systems
Electronic health records

Location

New York

Work Type

Full-time

Experience Level

Senior
Lead

Education Level

High School Diploma/GED
Associate degree in healthcare, pharmacy technology, or related field

Salary/Compensations

$20 - $36 per hour

Benefits

Competitive base pay
Comprehensive benefit program
Performance rewards
Paid Time Off
8 Paid Holidays
Medical Plan options
Health Spending Account or Health Saving account
Dental, Vision, Life & AD&D Insurance
Short-term disability and Long-Term Disability coverage
401(k) Savings Plan
Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
Incentive and recognition programs
Equity stock purchase
401k contribution

About the Company

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives.
UnitedHealth Group's mission is to help people live healthier lives and make the health system work better for everyone.
We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life.
We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Equal Opportunity

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.