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About the Role

The PDC Manager is the senior site leader accountable for customer service excellence, last-mile delivery performance, labor relations, and long-range site strategy, leveraging embedded and emerging automated technologies within the Parts Distribution Center (PDC). This role owns near-term execution while developing and driving a rolling five-year strategy aligned to network growth, customer expectations, technology evolution, workforce capability, and capital planning.

Responsibilities

Develop and maintain a rolling five-year PDC strategy aligned to network demand, dealer growth, service expectations, and cost targets
Define the site roadmap for capacity expansion, layout evolution, workforce capability, digital enablement, and service reliability
Identify and sponsor multi-year initiatives focused on customer experience, last-mile performance, labor stability, automation, and productivity
Build and defend capital and operating business cases supporting long-term investments
Translate strategy into annual operating plans, KPI trajectories, and execution priorities
Manage the PDC as a profit-impacting node within a broader distribution network
Apply industrial engineering principles (capacity modeling, flow optimization, labor standards, layout strategy)
Evaluate service-to-cost tradeoffs, ROI, payback, and risk for capital and technology investments
Communicate complex operational and engineering concepts at the executive level
Customer service ownership and senior dealer escalation leadership
Last-mile delivery and carrier performance accountability
Labor relations leadership, grievance handling, and negotiations
Strategic planning, financial stewardship, and people leadership
AI-enabled decision leadership, analytics governance, and technology adoption oversight

Requirements

Bachelor's Degree in Supply Chain or Logistics, Industrial Engineering, Labor, Communications, Business, Marketing, or other related degree
Minimum 10 years of experience in managerial/supervisory experience in a distribution warehouse environment
Knowledge of Continuous Improvement systems and Lean Manufacturing experience
Experience managing day to day operations within a union environment
Proven ability to develop and execute a detailed project plan
Ability to develop analysis to improve on current standard processes
Driven to seek solutions to improved performances
Possess a high sense of urgency to the customer and plant KPI's
Must be willing to work extended weekday hours and weekends across day/evening shifts, as required
Must be willing to relocate

Skills

Supply Chain
Logistics
Industrial Engineering
Labor Relations
Communications
Business Acumen
Marketing
Continuous Improvement
Lean Manufacturing
Project Planning
Process Analysis
Performance Improvement
Customer Service
Last-Mile Delivery
Labor Relations
Strategic Planning
Financial Stewardship
People Leadership
AI-enabled Decision Making
Analytics Governance
Technology Adoption

Experience Level

Minimum 10 years of experience in managerial/supervisory experience

Education Level

Bachelor's Degree
Master's degree