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About the Role

Piedmont Plastics is seeking a Bilingual Credit & Collections Analyst to manage credit risk, collection activities, and the accounts receivable program. This role requires professional communication in English and French and involves a hybrid work model.

Responsibilities

• Review files to select delinquent accounts for collection efforts.
• Make collection calls on assigned accounts and process necessary correspondence with internal teams and external customers.
• Set credit limits on customer accounts.
• Evaluate customer records and recommend actions based on payment history, financial information, and purchasing activity.
• Confer with representatives of credit associations and other businesses to exchange credit information.
• Interview customers by telephone to investigate complaints, verify charges, or correct errors.
• Create and maintain databases documenting collection activities.
• Prepare reports outlining findings and recommendations for accounts considered for write-off.
• Partner with sales and management to accelerate collections, resolve disputes, and communicate regarding customer accounts.
• Maintain customer sales tax status and valid exemption certificates.

Requirements

• Two to three years of credit and collections experience in a high-volume environment preferred.
• Ability to communicate fluently in both English and French.
• Strong working knowledge of credit and collections processes.
• Knowledge of applicable laws, regulations, standards, and best practices related to commercial credit and collections.
• Knowledge of sales tax requirements across multiple Canadian provinces.
• Knowledge of standard office practices and procedures.
• Experience using accounting software and related applications.
• Advanced proficiency with Microsoft Office applications, particularly Excel and Outlook.
• Ability to perform mathematical calculations quickly and accurately.
• Excellent organizational and time management skills with the ability to prioritize work and meet deadlines.
• Ability to manage multiple projects simultaneously.
• Ability to work independently as well as collaboratively within a team.
• Ability to establish and maintain positive working relationships with internal and external stakeholders.
• Ability to thrive in a fast-paced environment.

Skills

• English
• French
• Credit and collections processes
• Microsoft Office
• Excel
• Outlook
• Accounting software

Location

• Canada
• Scarborough, ON
• Montréal, QC

Work Type

• Hybrid
• Full-time

Experience Level

• Mid-level

Salary/Compensations

• $58,000 - $68,000

Benefits

• Health
• Dental
• Vision
• RRSP matching
• Paid time off

About the Company

• Piedmont Plastics is the leading independent and privately held distributor of performance plastics in North America.
• Products are used in industrial markets such as OEM's, food processing, aerospace, semiconductor/electronic, oil and gas, transportation, marine, POP and sign and graphics.
• Founded in 1968, Piedmont has grown to over 50 locations across the U.S., Canada, and Mexico, employing over 650 individuals.
• Company culture is focused on an enjoyable, open, and supportive atmosphere.
• Committed to maintaining integrity and providing employees with the ability to thrive in a growth-oriented environment.
• Diverse workforce with a mission to be best-in-class in the distribution of performance plastics.
• Concentrated on satisfying customers with expert product knowledge and a solutions-focused mentality.
• Collaborative and winning environment focused on exceeding customer expectations.

Equal Opportunity

• Piedmont Plastics is committed to equal employment opportunities and does not discriminate on the basis of race, colour, ancestry, place of origin, ethnic origin, citizenship, creed (religion), sex, sexual orientation, gender identity or gender expression, age, marital or family status, disability, genetic characteristics, or any other protected ground under applicable federal or provincial legislation.