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About the Role
SinglePoint is seeking friendly, motivated, and reliable individuals for a full-time, permanent customer service role supporting a leading financial institution. This is an opportunity for those with a natural ability to connect with people and thrive in a fast-paced, goal-oriented environment.
Responsibilities
- Guide customers through the loan application process with step-by-step assistance.
- Respond to inbound inquiries and make outbound calls to follow up with prospects.
- Answer questions related to eligibility, loan status, and next steps.
- Build trust by providing knowledgeable, accurate, and helpful responses.
- Record all customer interactions and outcomes accurately in our CRM system.
- Direct customers to local retail branches for in-person support when needed.
- Identify opportunities to introduce additional services based on customer needs.
- Work closely with teammates and leadership to resolve complex cases and deliver a seamless experience.
Requirements
- Must be Bilingual in French and English.
- Must be available to start on August 12, 2026.
- Must successfully complete a criminal background check and credit check.
Skills
- Application Support
- Customer Interaction
- Problem-Solving
- Documentation
- Retail Referrals
- Sales Support
- Team Collaboration
- Communication
- Technical Skills
- Time Management
Location
- 255 Consumers Road, Suite 400, Toronto, ON M2J 1R4
Work Type
- Full-time
- Permanent
- Onsite
- Hybrid work opportunities may be available following successful completion of probation and based on performance, productivity, and business needs
Experience Level
- Prior experience in a customer service or sales role is preferred.
Education Level
- Fluency in both written and spoken French and English is required at Level B1/B2
Salary/Compensations
- Hourly wage of $19.15/hour
Benefits
- Growth potential
- Healthcare Spending Account
- Exclusive offers on home and auto insurance
- Exclusive retail discounts
About the Company
- SinglePoint is passionate about delivering exceptional customer service and creating growth opportunities for its people.
- SinglePoint uses artificial intelligence (AI) tools to support parts of the recruitment and screening process. These tools assist in reviewing applications and identifying qualified candidates. All final hiring decisions are made by our Human Resources team and hiring managers.
Equal Opportunity
- We are an equal-opportunity employer.
- Accommodations are available upon request at any point in the selection process.