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About the Role

The IT Operations Professional handles all local IT Operations in the UK market, focusing on day-to-day IT support, maintaining IT equipment inventory, and supporting local IT projects. The role aims to improve end-user satisfaction by leveraging Red Bull's IT service management processes and guidelines.

Responsibilities

• Ensures professional end-user IT onboarding.
• Organizes and provides day-to-day IT support, including remote service desk utilization.
• Facilitates fast resolutions for IT issues.
• Ensures professional and regular IT service communication to end-users.
• Organizes and provides IT security and end-user IT service trainings.
• Administrates local end-user account access and permissions.
• Supports local infrastructure components in cooperation with second-level support.
• Communicates limitations, improvements, or simplification ideas for current services, processes, and tools.
• Leverages Incident, Request, Problem, Outage, and Change Management processes.
• Stays up-to-date with emerging technologies, including generative AI, and their compliant application.
• Ensures an up-to-date and accurate IT asset inventory.
• Coordinates end-user device roll-out and replacement cycles.
• Ensures equipment purchase processes align with standards.
• Manages printer life-cycle, local phone service, and local IT service hardware/hosting.
• Coordinates the RMA process for hardware components.
• Organizes needed IT facilities and Red Bull IT standards for subsidiary/branch offices.
• Manages local network infrastructure, including events.
• Ensures local project tasks deploying global IT services achieve high end-user satisfaction.
• Supports local IT and/or business projects, leading defined work packages.
• Aligns local business needs with the IT Area Europe team.
• Supports local Finance Manager with IT budget planning.
• Takes over assignments using global and area-specific project management methods.
• Coordinates external vendors and partners.
• Manages 1 direct report.
• Holds full ownership of all meeting room and event spaces.
• Owns all RBUK Employee onboarding (hardware and inductions).
• Owns the AV tender process for external vendors and support partners.
• Manages digital signage and content delivery.
• Aligns with HQ on Windows client and MacBook topics for the UK market.
• Maintains the UK iPhone/iPad fleet.
• Handles purchasing for Windows client/MacBook related topics, consumables, and project purchases.
• Aligns with IT Manager on all budget topics.
• Supports and maintains all IT network office infrastructure.
• Owns IT Security topics.

Requirements

• IT education or equivalent experience.
• Proven AV specific skills – implementation and support of AV systems.
• Experience with Digital signage topics and integration.
• Prince Project management qualification or equivalent.
• Some budget experience would be advantageous.
• Strong communicator and relator, tact in dealing with end-users.
• Solid knowhow in Win10, Mac, AD, Exchange, Networking and Security Services.
• ITIL v3 experience.
• Strong analytical and problem-solve skills towards IT peers around the globe.
• Team-oriented, self-motivated personality, hands-on and flexible personality.

Skills

• AV specific skills
• Digital signage
• Project management
• Budget management
• Communication
• End-user support
• Win10
• Mac
• AD
• Exchange
• Networking
• Security Services
• ITIL v3
• Analytical skills
• Problem-solving skills
• Generative AI

Location

• London, UK

Work Type

• Permanent
• Onsite

Experience Level

• 10-20 years travel

Education Level

• IT education or equivalent experience

About the Company

• Red Bull UK is currently recruiting for a IT Operations Professional.
• At Red Bull, we exist to give people wiiings.
• We recognise the value that comes from having a highly diverse workforce that has the freedom and responsibility to realise their ideas and seize opportunities.
• We make recruiting decisions based on experience, skills, potential and talent: everyone is welcome here.

Equal Opportunity

• We make recruiting decisions based on experience, skills, potential and talent: everyone is welcome here.