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About the Role

The Director will oversee the overall customer experience strategy for the three Marriott cobrand products, including operations, servicing, product marketing, user experience, and public relations/events strategy. This individual will lead a team of 3 colleagues and will report to the Marriott Consumer Cobrand GM. This is a highly visible role requiring exceptional partner management, program management, a customer-centric mindset, and creative problem-solving. Responsibilities include managing day-to-day partner relationships, contributing to strategic perspectives and recommendations, and identifying optimization opportunities.

Responsibilities

Oversee the overall customer experience strategy for the three Marriott cobrand products.
Manage the end-to-end customer experience.
Lead cross-functional strategic initiatives on behalf of the portfolio.
Support the implementation of partner and proprietary tech/capabilities roadmaps.
Lead a team of 3 colleagues.
Manage the day-to-day partner relationships.
Contribute to strategic perspectives and recommendations for longer-term strategy.
Identify optimization opportunities to effectively manage the portfolio.

Requirements

Exceptional partner management skills.
Program management skills.
Customer-centric mindset.
Creative problem-solving abilities.

Skills

Customer experience strategy
Operations management
Servicing strategy
Product marketing
User experience
Public relations
Events strategy
Strategic initiatives
Tech roadmaps
Partner relationship management
Strategic planning
Portfolio optimization

Location

Virtual
Hybrid
Onsite

Work Type

Hybrid
Onsite
Virtual

Experience Level

Director

Salary/Compensations

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

About the Company

Accelerating growth in our Cobrand portfolios is central to our company’s strategy to meet our customers’ evolving buying and payment needs while diversifying revenue streams and driving top line growth.
The Marriott Cobrand team leads the strategic product management for the U.S. Consumer Marriott Card portfolio as well as the end-to-end product management, brand evolution, business strategy and relationship with our counterparts at Marriott.
At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best.
This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally.
We back our colleagues with the support they need to thrive, professionally and personally.
That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Equal Opportunity

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
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