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About the Role
Spire London East Hospital is seeking an experienced Medical Secretary to join their team. This role involves providing a full medical secretarial service to consultants, requiring excellent communication skills, computer literacy, and the ability to remain calm under pressure.
Responsibilities
- Provide an efficient secretarial service to all Consultants.
- Type clinic notes and letters to General Practitioners and external agencies within 48-72 hours.
- Answer patient queries with tact and diplomacy, especially on sensitive matters.
- Liaise with Consultants and their secretaries to resolve patient queries/complaints promptly.
- Manage correspondence, telephone calls, and queries for allocated Consultants with high accuracy.
- Communicate effectively with GP surgeries and other healthcare professionals.
- Provide copy clinic letters as needed.
- Open and distribute Consultants' mail.
- Type discharge summaries and operation notes dictated by Consultants.
- Log and distribute incoming clinic/theatre typing, insurance claim forms, and DWP forms.
- Order Consultants' paper and office stationery.
- Liaise closely with Outpatient Department, Medical Records, NHS Team, and other hospital departments.
- Assist in training new and trainee Medical Secretaries.
- Undergo all mandatory training, including fire and health and safety.
- Ensure consistent service provision during holiday/sickness periods by covering private typing.
- Contribute to the development of departmental procedures.
- Familiarize with company policies and procedures.
- Deliver exemplary customer service to consultants, patients, and co-workers.
- Assist with any other reasonable duties as required by the Senior Medical Secretary.
Requirements
- Good standard of education.
- Excellent communication skills.
- Professional telephone manner.
- A good knowledge of medical, anatomical and physiological terminology.
- Knowledge of IT systems.
Skills
- Communication skills
- Computer literacy
- Tact and diplomacy
- Attention to detail
- Accuracy
- Professional telephone manner
Location
- Redbridge
Work Type
- Bank
- Ad hoc shifts
- Flexible basis
Experience Level
- Experienced
Education Level
- Good standard of education
Benefits
- Bank colleagues are paid weekly
- Access to Spire Healthcare pension
- Access to Blue Light Card discounts
- Smartspending discounts via ‘Spire for You’
- Wellbeing Centre access via ‘Spire for You'
- Free uniform
- Free DBS
- Full induction, including mandatory training updates
- Opportunities for further training and progression into permanent posts
- Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team
- Competitive rates
About the Company
- Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland.
- It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients.
- It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.
Equal Opportunity
- Spire Healthcare are proud to be an equal opportunities employer.
- We celebrate diversity and are committed to creating an inclusive culture for all.
- Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.