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About the Role

This position offers a high level of responsibility and the opportunity to be a leader and innovator in the culinary world, driving business forward. The role reports directly to the General and Assistant Managers and provides regular exposure to ownership, with significant influence on operational practices, company culture, and service standards.

Responsibilities

• Greeting guests as they enter, and putting them on a waiting list as necessary.
• Providing guests with menus and answering any initial questions.
• Seating guests at tables or in waiting areas.
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
• Engaging with guests to ensure they're happy with food and service.
• Responding to complaints and helping to resolve them.
• Answering phone calls, taking reservations and answering questions.
• Knowledge of the menu.
• Helping out with other positions in the restaurant as needed.
• Providing great customer service.

Requirements

• Ability to provide top-notch customer service in a fast-paced environment.
• A positive attitude and ability to work well under pressure with all restaurant staff.
• Does high-quality work while unsupervised.
• Able to work in a standing position for long periods of time.
• Able to safely lift and easily maneuver trays of food when necessary.
• Willing to follow instructions and ask questions for clarification if needed.
• Able to handle money accurately and operate a point-of-sale system.
• Able to work in a busy restaurant environment.

Skills

• Customer service
• Communication
• Problem-solving
• Menu knowledge
• Point-of-sale system operation

Experience Level

• Restaurant experience a plus

Education Level

• High school diploma or equivalent preferred

About the Company

• Anthony Scotto Restaurants has achieved great success and is just getting started.
• This is an opportunity to make decisions to help shape a growing company.
• The team's opinions are taken very seriously.