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About the Role

The Schroeder Arthritis Institute is seeking an administrative professional to provide support to the Arthritis Program, Low Back Rapid Assessment Clinic, and digital support to clinical and non-clinical users of the CMS. This role involves collaborating with the team to support patient care, educational material development, and serving as a point of contact for provincial users and stakeholders.

Responsibilities

• Support new and existing user queries and customer support
• Triage, manage, resolve and investigate emails delivered to the program inbox
• Address CMS customer access and performance issues
• Provide insight into user support requests and participate in weekly meetings with the vendor
• Register new users into CMS system in compliance with privacy and security standards
• Co-ordinate new user training sessions (group and individual)
• Provide one-on-one user support through video or phone conferencing
• Maintain updated user demographics in the CMS
• Manage FAQs and material for CMS daily operations
• Manage PCP inquiries, online training, onboarding to CMS and referral privileges
• Co-ordinate provincial webinars with key stakeholders
• Support the creation of resources and education material to support the delivery of clinical care
• Manage shared drive with all relevant documentation for the Operations Team
• Maintain updated contact lists for administrators, PLs, APPs and CIO users
• Manage phone inquiries
• Collect wait-time data for specialist intervention
• Run reports for quality management and quarterly reporting
• Co-ordinate calendar and scheduling of team meetings
• Participate collaboratively and regularly with the team
• Provide support to the LBRAC Clinical and Administrative Program Lead

Requirements

• Minimum one (1) year practical and related experience
• Ability to effectively operate computer software and be very comfortable with digital technology
• Strong analytical and problem-solving skills
• Demonstrates ability to work with both internal and external stakeholders
• Experience with data management and supporting/utilizing data management systems
• Able to maintain attention to detail
• Strong interpersonal, verbal and written communication skills
• Strong organizational and time management skills
• Self-motivated and results-driven team player who can work independently
• Able to work with minimal supervision on simple and complex tasks
• Able to work with multidisciplinary teams in a positive and productive manner
• Able to effectively deal with high priority unscheduled tasks and problems
• Demonstrates understanding of the healthcare environment and UHN
• Must have successfully completed probationary period, have a good employee record and satisfactory attendance (for current UHN employees)
• Criminal Record Check may be required

Skills

• Digital technology
• Analytical skills
• Problem-solving skills
• Data management
• Attention to detail
• Interpersonal skills
• Verbal communication skills
• Written communication skills
• Organizational skills
• Time management skills

Location

• Toronto Western Hospital

Work Type

• Temporary Full-Time

Experience Level

• Minimum one (1) year practical and related experience

Salary/Compensations

• CAD 25.56 to CAD 31.95 per hour

Benefits

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

About the Company

• UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital.
• With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre.
• As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care.
• UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine.
• UHN is a research hospital affiliated with the University of Toronto.
• UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Equal Opportunity

• UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace.
• Requests for accommodation can be made at any stage of the recruitment process.
• Applicants need to make their requirements known.