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About the Role

We are looking for a visionary, data-driven AI and product leader to shape the future of digital experiences across Preferred Travel Group's global portfolio of independent luxury hotels. This role will lead PTG's AI and data product strategy, owning the AI roadmap for customer-facing digital experiences, driving Generative Engine Optimization initiatives, and delivering AI-enabled conversational experiences. Success comes from delivering AI-powered digital experiences that increase engagement, personalization, and conversion across PTG's owned channels.

Responsibilities

Architect and execute PTG's GEO strategy, partnering with Product Managers, stakeholders, and IT resources.
Drive LLM visibility for our hotels, offers, and loyalty program within major LLMs.
Partner with the Content team to structure data specifically for AI ingestion and RAG architectures.
Define and track GEO performance metrics, establishing PTG's methodology for measuring AI-driven discoverability.
Own the product roadmap for PTG's customer data foundation and data as a product strategy.
Serve as the product owner of PTG's Customer Data Platform (CDP), overseeing the unified member profile layer.
Define data products with key stakeholders including Marketing and IT for gold-layer outputs.
Support data governance and privacy compliance for the commercial platform.
Partner closely with IT, Data, Engineering, and AI teams to maintain the architectural boundary between the data product and IT infrastructure.
Own the roadmap and deployment of PTG's AI chat interfaces and assistants across web and mobile.
Integrate conversational interfaces with the loyalty platform and booking stack.
Identify and build internal AI tools that eliminate heavy manual operational processes.
Oversee the ongoing optimization of content ingestion automation.
Partner with I Prefer Member Services to deploy AI-driven deflection tools.
Lead organization insights on emerging AI technologies and LLM capabilities.
Vet and/or manage relationships with AI and data vendors.
Prototype and pitch net-new AI capabilities that drive incremental revenue, operational savings, or meaningful improvements in guest personalization and loyalty engagement.

Requirements

8+ years of experience in technical product management, with at least 2 years specifically focused on AI, machine learning, NLP, conversational UI, or data platform products.
Practical understanding of Large Language Models, RAG architectures, prompt engineering, and how AI systems index, retrieve, and cite web and structured data.
Hands-on product ownership experience with a commercial data platform or data warehouse environment.
Demonstrated experience with Customer Data Platforms (CDPs), understanding of identity resolution, unified profiles, segmentation, and how CDP outputs connect to personalization and campaign activation.
Proven experience building and scaling consumer-facing AI products or advanced automation tools within an environment.
Strong architectural understanding of modern data and AI stacks sufficient to guide engineering teams.
Demonstrated ability to translate complex AI and data concepts into clear business value for non-technical executive audiences.
Comfort operating in ambiguity with an entrepreneurial mindset: prototyping rapidly, defining metrics where none exist, and pivoting based on data.

Skills

AI
Machine Learning
NLP
Conversational UI
Data Platform Products
Large Language Models
RAG architectures
Prompt engineering
Commercial Data Platform
Data Warehouse
Data Products
dbt
Customer Data Platforms (CDPs)
Identity resolution
Unified profiles
Segmentation
Personalization
Campaign activation
Data and AI Stacks
Event streaming
API-first integrations
ML feature pipelines
Data privacy regulations (GDPR, CCPA)
DPIAs
Clickstream data
Behavioral analytics
CDP vendor ecosystems
GEO
AEO
Structured data strategy for AI discoverability
Schema markup
Entity-based content models
LLM citation optimization
Headless CMS platforms

Location

Remote

Work Type

Hybrid

Experience Level

8+ years of experience in technical product management
2+ years specifically focused on AI, machine learning, NLP, conversational UI, or data platform products

Salary/Compensations

$155,000 - $175,000

About the Company

At Preferred Travel Group, we champion the power of travel to inspire meaningful connections and enrich lives around the world.
As a global family of brands and programs representing the finest independent hotels and resorts, we are united by a shared belief in authenticity, collaboration, and the value of independent spirit.
Our culture reflects our ideology in action: people first, relationships at the center, and a commitment to creating lasting impact for our partners, our global community, and one another.
When you join Preferred, you become part of a purpose-driven organization where ideas are welcomed, growth is encouraged, and your work contributes to shaping the future of travel.