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About the Role

Account Directors are knowledgeable and trusted client leads, accountable for end-to-end project delivery and client relationship management. They lead diverse teams, ensuring operational discipline, resource optimization, and profitability. This role is the key point person for projects, responsible for on-time, on-specification, and on-budget delivery.

Responsibilities

• Manage the day-to-day client relationship with a focus on client delivery.
• Oversee the on-time delivery of projects and ensure swift resolution of issues.
• Act as the primary client contact for project delivery, structuring regular status and communications.
• Define scope and approach, setting and managing expectations and deliverables.
• Troubleshoot issues as they arise.
• Work with client brands and agencies to ensure a clear understanding of the production brief, deliverables, and timeline.
• Relay project details to other team members as necessary.
• Ensure all team members are aware of timelines and deliverables.
• Partner with Client Services, Production, and Finance to ensure a smooth process, proper resource allocation, and a superior result.
• Develop and maintain high levels of team effectiveness, trust, communication, collaboration, productivity, and engagement.
• Ensure the team feels personal accountability for deliverables and projects.
• Demonstrate strong collaboration skills with internal agency teams and key external partners.
• Manage medium to complex projects independently and with a team, from initiation through to completion.
• Work collaboratively with internal team members to facilitate the development of effective strategies and briefs.
• Understand and anticipate client needs when framing and making delivery decisions.
• Manage client objectives, budget, expectations, deliverables, and timelines.
• Communicate changes/direction to team members.
• Keep projects on track through clear team status, task lists, timing schedules, risk registers, trackers, status, and contact reports.
• Participate actively and articulate status internally and during client interactions.
• Leverage the on-site, onshore, and offshore network to deliver work efficiently and effectively.
• Identify improvements to existing workflow and processes.
• Identify potential project risks and develop contingency plans.
• Escalate issues to Senior Account Director / Client Director as needed.
• Review team structure and resources to ensure appropriate client servicing.
• Ensure the highest quality is always delivered to clients.
• Create a culture of fresh-thinking, collaboration, respect, equality, diversity, and inclusion.
• Focus on learning, development, and growth.
• Contribute to WPP Production's culture by exhibiting ownership, professionalism, and passion.
• Lead by example.
• Take ownership and find solutions.
• Support the wider team by removing barriers to success.
• Retain the best talent.
• Demonstrate strong commercial abilities and business and financial acumen.
• Own project budgets and tracking of all ongoing costs throughout the project lifecycle.
• Reconcile estimates to actuals on all projects.
• Resolve budget discrepancies between disciplines, vendors, and clients.
• Manage POs, financial reporting, tracking, and billing against all project budgets.
• Manage financial aspects of assigned accounts, including SOW development, change orders, estimates, and profitability analysis.
• Work with Finance on financial aspects.
• Responsible for monthly billing and tracking of all production budgets.
• Ensure a thorough understanding of commercial arrangements and SLAs across assigned accounts.
• Ensure specific details are understood by the broader team.
• Protect margins.
• Proactively seek and identify new revenue opportunities across clients.

Requirements

• Project / Client management related experience within an interactive or integrated agency.
• Good understanding of marketing and production implementation processes across digital, video, content, and social channels.
• Good understanding of production and the creative development process, content production, technology, quality assurance testing, and marketing methodologies.
• Ability to manage complex projects with varying components, delivering on time and on budget.
• Experience of building solid client relationships.
• A professional, calm, approachable demeanor.
• Ability to thrive in a dynamic, highly matrixed agency environment.
• Ability to effectively manage multiple projects and relationships cross-functionally.
• Appreciation for how great work gets done.
• Commitment to ensuring flawless execution and delivery.
• Proven ability to collaborate with dynamic cross-functional teams.
• Ability to solve problems with solutions that work for all stakeholders without compromising quality.
• Commercially astute, able to build scopes, create budgets, and track profitability.
• Proven negotiation skills.
• Strong client relationship skills, including presenting to clients.
• Ability to think on your feet.
• Strong written/oral communication skills.
• Experience of working with offshore teams is a plus.
• Proficiency with Microsoft Word, Excel, PowerPoint, Visio, wireframing/workflow tools, and online project management/collaboration/ticketing tools (e.g., JIRA, Smartsheet, Trello, Miro).

Skills

• Client relationship management
• Project delivery
• Team leadership
• Operational discipline
• Resource optimization
• Profitability management
• Problem-solving
• Communication
• Collaboration
• Process innovation
• Financial acumen
• Negotiation
• Microsoft Office Suite
• JIRA
• Smartsheet
• Trello
• Miro

Location

• Hybrid

Work Type

• Hybrid

Experience Level

• Account Director

About the Company

• WPP Production is the unified global production company that brings together all of WPP's content producers, studios, and craft experts into one connected organization.
• We combine world-class human craft with next-generation technology to originate, design, and deliver multi-channel content systems at scale.
• We are built for borderless collaboration and powered by deep craft expertise, serving as the production engine for today's always-on, AI-driven marketing world.
• WPP is the trusted growth partner for the world’s leading brands.
• We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions, and expert strategic counsel.
• We are powered by exceptional talent and our agentic marketing platform, WPP Open, to help clients navigate change, capture opportunity, and deliver transformational growth.

Equal Opportunity

• WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics.
• We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.