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About the Role

As our Revenue Operations Manager, you’ll be responsible for creating and maintaining a single, scalable operating foundation across our commercial organization. Acting as the bridge between business stakeholders and technical system teams, this role oversees the design, governance, and continuous improvement of commercial processes, CRM standards, data quality, and operational workflows. The role ensures that our CRM and integrated systems support business objectives while driving consistency, efficiency, and scalability across commercial functions.

Responsibilities

Own the governance and continuous improvement of the company's CRM and commercial operating processes
Partner with stakeholders to understand business requirements and translate them into efficient, scalable CRM solutions
Drive standardization of commercial processes across the customer lifecycle
Define and maintain business rules, process documentation, and data standards to ensure consistency
Monitor and improve CRM data quality, championing best practices for data management, ownership, and compliance
Identify opportunities to streamline workflows, automate manual processes, and improve operational efficiency
Work closely with Salesforce and other technical teams to prioritize, design, and implement system enhancements
Support the integration of CRM and related systems to create a connected and scalable operating environment
Establish metrics and monitoring to measure process effectiveness, user adoption, and operational performance

Requirements

3-5+ years of experience in Revenue Operations, Sales Operations, CRM Operations, Commercial Operations, or Business Operations roles
Strong understanding of CRM platforms, ideally Salesforce, from a business process and governance perspective
Experience leveraging AI and large language models (LLMs) across CRM and commercial systems
Knowledge of technology ecosystems, systems integration concepts, APIs, LLMs, and MCPs
Proven experience driving process design, standardization, and operational improvement initiatives
Proven ability to translate business needs into scalable operational solutions
Experience partnering with CRM administrators, sales teams, and frontline leaders
Strong business analysis and requirements gathering skills

Skills

Exceptional communication skills with the ability to simplify complexity
Collaborative, service-oriented approach that builds trust and influence
Strong problem-solving and decision-making capabilities, using data and insight to guide recommendations
Naturally curious and proactive, with a passion for continuous improvement and operational excellence
Strong understanding of how operational excellence drives sales performance and customer outcomes

Location

London

Work Type

Hybrid

Experience Level

3-5+ years

Education Level

Salesforce certification (e.g. Salesforce Administrator, Business Analyst, or Advanced Administrator) would be advantageous

Benefits

Comprehensive and supportive onboarding
Further personal and professional development and career progression opportunities
A competitive salary and benefits package
Length of Service Recognition including paid sabbatical

About the Company

EF Corporate Learning is the world’s first and largest corporate language training provider.
Delivering language training for organizations since 1965 and with 20+ million learners trained online since 1996, our legacy and global scale are unmatched.
Many of the 3,000+ multinational organizations we serve have partnered with us for over 15 years.
Our award-winning method is designed using the largest dataset of language learners in the world, drawing from 2.2+ million English assessments, 5+ million live private classes yearly, and countless more learners enjoying structured self-study every day.
The result is a learning experience with 3x better engagement and learning progress, helping your teams find their voice, faster.

Equal Opportunity

EF Corporate Learning is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, disability, parental status, identity, experience and everything else that makes you unique.