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About the Role

The Host is the first impression and primary brand ambassador for guests visiting the Still Austin Quarter. This role sets the tone for the entire experience by delivering warm, genuine hospitality, guiding guests through the space, and ensuring every interaction reflects Still Austin’s values, energy, and commitment to care.

Responsibilities

• Serve as the first impression and primary brand ambassador for all guests.
• Greet guests promptly, warmly, and enthusiastically, guiding them through the venue.
• Curate genuine hospitality experiences that promote brand loyalty and guest connection.
• Welcome guests into the space with care, pride, and excitement.
• Exhibit confidence, warmth, and professionalism in every interaction.
• Express genuine enthusiasm for engaging with guests and supporting their experience.
• Assist in directing guests to appropriate seating areas and guiding them through the venue.
• Support guest movement, flow, and experience throughout the space.
• Assist guests with questions, navigation, and general needs.
• Eagerly support photo opportunities for guests in staged settings.
• Assist in addressing guest opportunities for improvement and service recovery needs.
• Maintain current, thorough knowledge of the Still Austin brand, including history, flagship spirits, limited-time offerings, activations, promotions, and events.
• Confidently share brand stories, event information, and venue offerings with guests.
• Communicate clearly and positively with guests and internal teams.
• Maintain integrity, cleanliness, and presentation of guest-facing areas.
• Support hospitality teams as needed to ensure seamless service.
• Demonstrate strong multitasking skills and the ability to work efficiently under pressure.
• Adhere to all safety, food handling, and responsible alcohol service standards.

Requirements

• Strong interpersonal, communication, and guest engagement skills.
• Ability to multitask and remain composed in a fast-paced environment.
• Availability to work evenings, weekends, late nights, and some holidays.
• Ability to stand for extended periods.
• Current TABC Certification required.
• Current Texas Food Handler’s Certification required.
• Ability to stand and walk for extended periods.
• Ability to navigate busy hospitality environments.
• Ability to bend, reach, and move throughout the venue.
• Ability to engage continuously with guests in both indoor and outdoor settings.

Skills

• Hospitality
• Guest services
• Customer-facing roles
• Interpersonal skills
• Communication skills
• Guest engagement skills
• Multitasking
• Working under pressure
• Brand knowledge
• TABC Certification
• Texas Food Handler’s Certification

Location

• Still Austin Quarter

Work Type

• Full-time

Experience Level

• Preferred experience in hospitality, guest services, or customer-facing roles.

About the Company

• Still Austin