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About the Role

The Fraud Analyst role is responsible for taking calls from branches and other internal departments, collecting, reviewing, responding to, and analyzing data and/or documentation to ensure compliance with policies, procedures, and/or regulatory and risk requirements as it relates to fraud.

Responsibilities

• Reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner.
• Application of various methods, procedures, and knowledge of the business unit’s product(s) and system application(s).
• Performs routine, analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities.
• Participate in projects requiring coordination with other departments.
• Develop fraud models, strategies and controls to mitigate fraud loss while balancing customer experience, operational and product P&L impacts.
• Reporting on overall Fraud losses and trends in addition to monitoring strategy performance.
• Drive reductions in fraud losses through effective rule and model management, analytics and partnership with internal departments and vendors.
• Provide support for review, research and reporting of fraud alerts from various sources (online banking, ach, wire, card, etc.).

Requirements

• High School Diploma or equivalent.
• An Associate’s in Cybersecurity, Information Technology, Computer Science, or a related field.
• Proven prior work experience in the field and/or A Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related field.
• Strong understanding of regulatory compliance.
• Strong problem solving and analytical skills.
• Effective verbal and written communication skills.
• Well organized with the ability to manage multiple tasks and work to time sensitive deadlines.
• Ability to work well independently and in groups.
• Working knowledge with Microsoft Office Programs; Excel and Word.
• Fluent in English; bilingual a plus.
• Access to reliable transportation.
• Ability to lift 10–20 lbs., stand for extended periods.

Skills

• Cybersecurity
• Information Technology
• Computer Science
• Regulatory compliance
• Problem solving
• Analytical skills
• Verbal communication
• Written communication
• Task management
• Time management
• Microsoft Office
• Excel
• Word

Location

• Onsite

Work Type

• Full-time

Experience Level

• Proven prior work experience

Education Level

• High School Diploma or equivalent
• Associate's degree
• Bachelor's degree

Benefits

• Comprehensive medical, dental, and vision insurance coverage
• Competitive PTO plus 11 paid federal holidays
• 401K plans with employer match
• Tuition Assistance Program
• Reduces fees and rates on exclusive loan products

About the Company

• At Trustco Bank, we’re committed to fostering a supportive and inclusive workplace where our employees can grow their careers.
• We believe that our people are our greatest asset and consider our employees as family.
• We value each team member’s contribution and offer a supportive, collaborative work environment.
• Join Trustco Bank’s skilled team and protect our digital future.
• We look forward to welcoming a technical expert who is passionate about security and risk management.

Equal Opportunity

• Trustco Bank is an equal opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status.
• This includes, but is not limited to, the following: Hiring, placement, upgrading, transfer, demotion or promotion; Recruitment, advertising or solicitation for employment; Treatment during employment; Rates of pay or other forms of compensation; Selection for training, including apprenticeship; Layoff or termination.
• It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.