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About the Role

As a Systems Support Specialist, you will make a positive impact on the business and our customers by troubleshooting complex technical problems related to networks, connectivity, systems, and applications. Your core focus will be to provide remote and on-site repair of system problems efficiently and cost-effectively.

Responsibilities

• Perform root cause analysis of presented problems.
• Troubleshoot and resolve complex systems problems in the most efficient and cost-effective manner.
• Monitor systems regularly to accept and/or reject network site surveys present and take appropriate action.
• Perform confirmation tests as directed.
• Work with customers to resolve technical issues.
• Interface heavily with customer IT personnel.

Requirements

• High School Diploma or GED.
• Minimum of five years of demonstrated experience in networking systems, systems support, interfaces, connectivity, and related software.
• Knowledgeable in the hardware and software industry.
• Comfortable with installation and upgrades to network systems/equipment.
• Prior experience with multifunctional devices is required.
• Valid Driver’s License and must be able to travel to sites periodically.

Skills

• Networking systems
• Systems support
• Interfaces
• Connectivity
• Related software
• Hardware and software industry knowledge
• Installation and upgrades to network systems/equipment
• Multifunctional devices
• Network certifications (preferred)

Location

• MA-NH-RI marketplace
• Remote
• Onsite

Work Type

• Remote
• Onsite

Experience Level

• Minimum of five years of demonstrated experience

Education Level

• High School Diploma or GED

Salary/Compensations

• Hourly Range: $24.00 to $30.00
• Monthly Performance Based Bonus
• Auto- reimbursement Program (when traveling)
• Company Phone

Benefits

• Medical, dental, and vision coverage
• 401(k) plan with match and company provided life insurance
• Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts
• Generous paid holidays, vacation & sick/personal business/volunteer days
• Opportunities for career growth within a global technology organization

About the Company

• Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries.
• At Toshiba, you’ll have opportunities to expand your expertise, gain exposure to multiple areas of the business, and build a rewarding career with a trusted global organization.

Equal Opportunity

• Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.
• We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
• Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email AccommodationRequest@tabs.toshiba.com to request an accommodation.