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About the Role

The Patient Service Representative II ensures patients receive the highest level of customer service and care. This role acts as a knowledgeable resource for non-clinical support, guiding staff on complex issues and coordinating clerical tasks like answering phones, greeting patients, and scheduling appointments.

Responsibilities

• Acts as a resource to patient services staff, providing guidance on more complex issues/concerns.
• Actively participates in problem solving and identifying improvement opportunities.
• Welcomes and greets all patients and visitors, in person or over the phone.
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information.
• Collects outstanding patient balances.
• Obtains referrals and authorizations when required.
• Scans incoming faxes, consents, reports, and all other patient information into patient chart.
• Generates batch transmittal reports for each day.
• Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
• Schedules follow up services and office visits for patients. May also schedule surgery, diagnostic and imaging as needed ensuring proper authorizations are obtained.
• Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
• Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
• Protects patient confidentiality, making sure protected health information (PHI) is secured.
• Ensures proper hand off of responsibilities once their task is completed.
• Meets established attendance criteria and starts work promptly.
• Punctual and dependent for assigned/confirmed shifts.
• Respects and acknowledges the organizations commitment to cultural diversity.
• Consistently demonstrates good use of time and resources.
• Ensuring that all medical records are accurate and complete.
• Supports billing by completing charge entry to ensure billing is achieved within 48 hours and all appropriate procedures are documented and billed for.
• Performs other position related duties as assigned.

Requirements

• Minimum of 2-3 years’ customer service experience required.
• Experience in a medical office; specifically, urology, preferred.
• Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
• Carrying Weight: 1-25 lbs. Frequent (34% to 66%)
• Carrying Weight: 26-50 lbs. Occasionally (2% to 33%)
• Pushing/Pulling: 1-25 lbs. Seldom (up to 2%)
• Pushing/Pulling: 100 + lbs. Seldom (up to 2%)
• Lifting - Height, Weight: Floor to Chest, 1 -25 lbs. Occasional (2% to 33%)
• Lifting - Height, Weight: Floor to Chest, 26-50 lbs. Seldom (up to 2%)
• Lifting - Height, Weight: Floor to Waist, 1-25 lbs. Occasional (2% to 33%)
• Lifting - Height, Weight: Floor to Waist, 26-50 lbs. Seldom (up to 2%)

Skills

• Skill in using computer programs and applications including Microsoft Office.
• Knowledge in healthcare systems operations and experience in navigating EMRs.
• Ability to answer multiple incoming telephone calls.
• Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.
• Customer-oriented with ability to remain calm in difficult situations.
• Ability to work independently and manage multiple deadlines.
• Ability to comprehend established office routines and policies.
• Ability to keep financial records and perform mathematical tasks.
• Knowledge of Medical Terminology.
• Excellent verbal and written communication skills.
• Proficient interpersonal relations skills.
• Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
• Ability to navigate online health insurance portals to verify benefits.
• Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
• Complies with HR confidentiality standards.

Location

• Garden City NY

Work Type

• NO WEEKENDS
• NO EVENINGS
• NO HOLIDAYS

Experience Level

• 2-3 years customer service experience

Education Level

• High School Diploma or equivalent required
• Some college work preferred

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life Insurance
• Pet Insurance
• Health savings account
• Paid sick time
• Paid time off
• Paid holidays
• Profit sharing
• Retirement plan

About the Company

• INTEGRATED MEDICAL PROFESSIONALS-We are the largest multi-specialty urology focused practice in the country.
• Our doctors and staff are committed to providing the highest level of quality medical services available.
• Join our team for a rewarding career with a growing health care organization who values our staff as much as we do our patients.