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About the Role

INTEGRATED MEDICAL PROFESSIONALS is the largest multi-specialty urology focused practice in the country, committed to providing the highest level of quality medical services. Join our team for a rewarding career with a growing health care organization that values its staff.

Responsibilities

• Welcomes and greets all patients and visitors, in person or over the phone.
• Maintains a clean and organized front desk area.
• Registers new patients and updates existing patient demographics with personal and financial information.
• Collects outstanding patient balances.
• Obtains referrals and authorizations when required.
• Scans incoming faxes, consents, reports, and other patient information into patient charts.
• Generates batch transmittal reports daily.
• Facilitates patient flow by notifying providers of arrivals, managing delays, and communicating with patients and clinical staff.
• Schedules follow-up services and office visits.
• Responds to patient, prospective patient, and visitor inquiries courteously.
• Maintains adequate medical office supplies by anticipating needs, placing orders, and monitoring equipment.
• Protects patient confidentiality by securing protected health information (PHI) and logging off computers.
• Ensures proper hand-off of responsibilities upon task completion.
• Meets established attendance criteria and starts work promptly.
• Demonstrates respect for the organization's commitment to cultural diversity.
• Consistently demonstrates good use of time and resources.
• Ensures medical records are accurate and complete.
• Performs other position-related duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Some college work preferred.
• Minimum of 1-3 years’ customer service experience required.
• Experience in a medical office, specifically urology, preferred.
• Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
• Ability to perform tasks involving carrying, pushing, pulling, lifting, and moving weight within specified ranges.

Skills

• Proficiency in computer programs and applications, including Microsoft Office.
• Knowledge of healthcare systems operations.
• Experience navigating EMRs.
• Ability to handle multiple incoming telephone calls.
• Excellent organizational and multi-tasking abilities.
• Ability to perform well in stressful situations.
• Customer-oriented with the ability to remain calm in difficult situations.
• Ability to work independently and manage multiple deadlines.
• Ability to comprehend office routines and policies.
• Ability to keep financial records and perform mathematical tasks.
• Knowledge of Medical Terminology.
• Excellent verbal and written communication skills.
• Proficient interpersonal relations skills.
• Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
• Ability to navigate online health insurance portals to verify benefits.
• Adherence to compliance and accreditation efforts including OSHA, HIPAA & CMS guidelines.
• Compliance with HR confidentiality standards.

Location

• West Nyack, NY

Work Type

• No Weekends
• No Evenings
• No Holidays

Experience Level

• 1-3 years

Education Level

• High School Diploma or equivalent
• Some college work preferred

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life Insurance
• Pet Insurance
• Health savings account
• Paid sick time
• Paid time off
• Paid holidays
• Profit sharing
• Retirement plan

About the Company

• INTEGRATED MEDICAL PROFESSIONALS is the largest multi-specialty urology focused practice in the country.
• Our doctors and staff are committed to providing the highest level of quality medical services available.
• We are a growing health care organization who values our staff as much as we do our patients.