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About the Role

The Market Director is a strategic leader responsible for driving performance, profitability, and an exceptional customer experience across an assigned market. This role combines the responsibilities of a Territory Manager with the leadership scope of a regional operator, overseeing a select group of stores directly while guiding and developing a team of Territory Managers.

Responsibilities

• Own market performance and profitability by managing all aspects of financial results, operations, and customer satisfaction across the region.
• Lead, coach, and develop Territory Managers to achieve consistent execution, strong leadership, and high-performing teams in every location.
• Directly manage a select group of stores to stay connected to daily operations, customer challenges, and team dynamics, modeling operational excellence.
• Drive sales growth and operational efficiency through data-driven decision-making, clear priorities, and accountability at all levels.
• Champion the customer experience by ensuring service quality, consistency, and adherence to brand standards across the market.
• Recruit, train, and retain top talent while fostering a culture of recognition, engagement, and continuous improvement.
• Collaborate cross-functionally with partners in Ops & Quality, Sales, HR, and other functions to align strategy and elevate market performance.
• Provide strategic insights and feedback to senior leadership, influencing decisions that strengthen overall business results and field execution.
• Additional duties as assigned.

Requirements

• 5-8 years in the automotive service industry.
• 5-8 years of supervisory experience.
• Multi-unit leadership experience (e.g., Market Leader, District Manager, Area Manager) with full P&L responsibility.
• Strong understanding of retail or service operations, including sales performance, staffing, and operational standards.
• Solid financial acumen and experience interpreting data to drive business results.
• Knowledge of leadership, coaching, and performance management best practices.
• Proven ability to lead through leaders and manage large, distributed teams.
• Strong communication and interpersonal skills; able to influence and inspire at all levels of the organization.
• Skilled in strategic planning, prioritization, and execution in a fast-paced environment.
• Ability to analyze business trends and develop actionable improvement plans.
• Demonstrated talent for building culture, accountability, and engagement across diverse teams.
• High degree of emotional intelligence, integrity, and resilience.
• Repetitive movement of hands and fingers, typing or writing.
• Occasional standing and walking.
• Reach with hands and arms.
• Frequent travel.
• Talk and hear.
• Ability to work under tight time constraints, handle sensitive date and multi-task so that deadlines can be met.
• High organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline driven environment.

Skills

• Business administration
• Marketing
• Operations management
• Sales performance
• Staffing
• Operational standards
• Financial acumen
• Data interpretation
• Leadership
• Coaching
• Performance management
• Strategic planning
• Prioritization
• Execution
• Business trend analysis
• Culture building
• Accountability
• Engagement
• Emotional intelligence
• Integrity
• Resilience

Location

• Nashville, TN

Work Type

• Full-time

Experience Level

• 5-8 years

Education Level

• Associates Degree required in business administration, marketing, operations management or similar.
• Bachelor's Degree preferred in business administration, marketing, operations management or similar.

Salary/Compensations

• $122,500 to $137,500 per year
• Bonus potential

Benefits

• Medical, dental, and vision benefits
• Life insurance
• Short Term Disability
• Supplemental benefits
• 401(k) with company match
• PTO and holiday pay
• On-demand pay partner (DailyPay)
• Reduced benefits available for part-time team members

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.