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About the Role

This role manages university catering requests from placement to completion, ensuring accurate billing and customer satisfaction. It involves data entry, creating signage, and assisting with event logistics.

Responsibilities

• Manages university catering requests from placement to completion within the catering system.
• Inputs orders, processes modifications, issues confirmations, and ensures accurate billing compliance.
• Answers customer questions about contracts and invoicing in person or via e-mail.
• Maintains catering information in a database by entering orders and customer data.
• Creates templates, processes billing, and updates menu tables and prices.
• Creates signs, banners, labels, and menus using a variety of software packages.
• Types correspondences and catering request sheets.
• Conducts or documents quality assurance measurements.
• Enters data into a spreadsheet or software programs to track various dining information.
• Assists with the billing or tracking costs for catering events.
• Completes general office duties such as filing and processing mailings.
• Greets customers and answers the telephone in a professional manner.
• Takes messages or standard catering requests.
• May pack paper products and handle Taste to Go pickups.
• Timely confirms final guest counts.
• Interacts with a variety of personnel from the campus community and outside entities.
• Participates in running events to include preparation, set up and break down.
• Manages rapid timelines, prioritizes urgent tasks, and works with tight deadlines.
• Keeps office area neat and clean including removing trash and vacuuming.
• Assists with customer service, administrative or clerical duties as needed or assigned.
• Packs and supports the Taste To Go program.
• May act as the clearing house for information in their unit and for special events.
• Communicates in writing and verbally with various members of the campus regarding CAS services, pricing, and policies.

Requirements

• Must have a valid Driver’s License to operate CAS Vehicles.
• Two years of clerical experience required.

Skills

• Proficient in all Microsoft Office Suite programs and office equipment.
• Computing skills to calculate percentages, discounts, interest, commissions, ratios, averages, medians, standard deviations or areas and volumes.
• Ability to interact with customers, coworkers, and vendors in a diplomatic manner.
• Ability to work effectively as a team member.
• Ability to read and interpret instructions, technical and procedure manuals, material data sheets, and business correspondences.
• Ability to create reports and standard business correspondence.
• Able to verbally present information formally to a group of customers or coworkers.
• Ability to perform a variety of tasks in a variety of locations and determine the order and sequence with limited daily supervisory direction.
• Basic cash procedures, including securely counting opening banks, reconciling and preparing cash deposits.

Location

• Cortland, NY 13045

Work Type

• Full-time

Experience Level

• 2 years of clerical experience

Education Level

• Two-year degree in accounting or business preferred

Salary/Compensations

• $21.00 - $21.00 Hourly