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About the Role

We are seeking a GMC-registered clinician to serve as the Clinical Safety Officer (CSO) for the company. This role is crucial for achieving our mission of making every NHS appointment bookable and ensuring our products are clinically safe, evidence-backed, and trusted. You will report to a co-founder and collaborate closely with product teams on strategic projects to reach our ambitious target of 500,000 Weekly Appointments Booked across the NHS.

Responsibilities

Own Class 2a medical device strategy and technical file
Manage post-market surveillance and ongoing governance
Lead evidence generation for NHS App integration
Author academic papers, white papers, and clinical explainers for ICBs
Oversee clinical safety for all Healthtech-1 products
Develop DCB0129 documentation, safety cases, hazard logs, and clinical safety reports
Conduct hazard identification workshops and risk analysis
Manage clinical incident investigation, communication, and close-loop follow-up
Ensure safety requirements in PRDs, design reviews, and release gates
Oversee data required for safety monitoring and risk detection
Implement risk mitigations that require product changes or design decisions

Requirements

Must be a doctor registered with the GMC (license to practice not required)
Must have experience practicing in the NHS
Must have led an MDR or CE certification process before (class 2 or class 3)
Must have CSO experience in product teams (not solely within the NHS)

Skills

Clinical Safety
Medical Device Certification
Incident Management
Risk Analysis
Product Development
NHS Regulations

Location

East London
Remote
Hybrid

Work Type

Full-time
Hybrid

Experience Level

Senior

Education Level

GMC Registered Doctor

Benefits

Paid volunteer days
Team social events
Learning budget
Complimentary breakfast and lunch in office
Team takeaways
Health and fitness budget
Additional paid leave for meditation
Choice of operating system and additional tools
Generous sick leave policy
Additional days for mental health leave
Annual team holiday
Generous parental leave policy
Childcare contribution
Fertility leave
Pension scheme
Local living benefit
Expense for dinner and Uber home when working late

About the Company

We are unlocking access to the NHS by making healthcare accessible through technology.
We are building the front door of UK healthcare, aiming to make one billion NHS appointments transparent and instantly bookable.
Our current products are used by a significant percentage of GP practices in England and London.
We are backed by Y Combinator, Innovate UK, and the NHS Clinical Entrepreneur Programme.
We were ranked among the fastest-growing startups in the UK and Europe.
Our principles include caring deeply, working hard, being your word, trusting in radical truth and transparency, doing your life's best work, and finding the fun.
We operate from within a working GP practice in East London.
We are all NHS staff and leverage our unique position to improve the healthcare system.
We operate in growth cycles of 8 weeks, with 1 week for research and strategy, and 7 weeks for delivery.
We foster a highly collaborative and high-trust team environment.
We are backed by industry leaders and accelerators.

Equal Opportunity

We care about building a product that is loved and a culture that is rich in perspectives, experiences, and backgrounds.
Our team represents more than ten different cultures.
We are purposefully building a company that is inclusive of all people; from race, religion, sex, sexual orientation, gender identity, age, neurodiversity, disability, colour, and national origin.
We want everyone in our team to know that they belong.