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About the Role

Hyperbolic is seeking a Supply Operations Manager to oversee the day-to-day operations of its GPU supply network. This role involves managing supplier relationships, contract administration, payment reconciliation, and issue resolution. The position also requires designing scalable systems and processes for supply operations. The ideal candidate possesses exceptional attention to detail, is rigorous, dependable, and proactive, and thrives in a fast-paced environment.

Responsibilities

Manage the operational lifecycle of supplier contracts, order forms, amendments, renewals, and related documentation.
Review executed commercial terms against company standards, ensuring accurate recording and tracking of key obligations.
Maintain a centralized source of truth for all active supplier agreements.
Coordinate with Legal, Finance, and Supply leadership for contract review, signing, and implementation.
Proactively flag upcoming renewals, payment deadlines, notice periods, and contractual risks.
Review supplier invoices against contracted rates, capacity delivered, uptime, service credits, and usage data.
Investigate discrepancies in billing periods, GPU counts, rates, downtime, credits, and other charges.
Identify and claim service credits owed to Hyperbolic under supplier SLAs.
Partner with Finance and internal technical teams to validate invoice accuracy before payment approval.
Maintain clear reconciliation records and resolve outstanding discrepancies promptly.
Track deposits, prepayments, recurring payments, true-ups, credits, and other supplier financial obligations.
Own the ongoing operational relationship with existing suppliers.
Lead biweekly supplier check-ins, preparing agendas, updates, action items, and follow-ups.
Track open issues related to capacity delivery, maintenance, billing, performance, support, and contractual obligations.
Ensure internal and external owners are aligned on deadlines and next steps.
Build strong, professional relationships with supplier teams.
Escalate material risks or unresolved issues to appropriate internal stakeholders.
Coordinate supplier onboarding, capacity handoffs, testing windows, and operational readiness.
Partner with Engineering to track infrastructure performance, downtime, maintenance, and other issues affecting billing or commitments.
Design and maintain repeatable workflows, templates, dashboards, and documentation to enhance scalability.
Identify process gaps and proactively implement improvements.
Provide regular reporting on supplier health, contractual obligations, invoice status, and unresolved risks.

Requirements

3+ years of experience in operations, business operations, procurement, finance operations, vendor management, or a similar role.
Exceptional attention to detail and ability to manage complex information accurately.
Experience reviewing contracts, invoices, pricing terms, or financial reconciliations.
A systems mindset focused on building and improving processes.
Strong project-management skills, tracking multiple stakeholders, deadlines, and dependencies.
Excellent written and verbal communication skills.
Strong judgment and ability to identify inconsistencies, ask questions, and escalate issues.
Comfort operating in a fast-paced startup environment with developing processes.
High level of ownership and follow-through on issues.
Proficiency with spreadsheets and confidence working with pricing, usage, and payment data.

Skills

Spreadsheet proficiency
Project management
Contract review
Invoice reconciliation
Financial reconciliation
Vendor management
Operations management
Business operations
Procurement
Finance operations
Systems design
Process improvement
Communication (written and verbal)
Attention to detail
Problem-solving
Data analysis

Location

Remote

Work Type

Full-time

Experience Level

3+ years

About the Company

Hyperbolic Labs is democratizing AI by providing an Open-Access AI Cloud, offering an affordable and accessible GPU marketplace and AI inference service.
The company aggregates computing resources globally, focusing on open-source technology to ensure universal AI accessibility.
Led by co-founders with PhDs in AI, Math, and Computer Science, the team is poised to redefine computing.
Hyperbolic Labs is preparing for growth after a Series A funding round.

Equal Opportunity

Hyperbolic is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.