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About the Role
Implement, configure, and optimize Qualtrics solutions to support enterprise Customer Experience (CX) programs for a leading global enterprise technology client. This role requires hands-on Qualtrics experience, a strong understanding of CX and Voice of Customer (VoC) programs, and the ability to collaborate with technical and business stakeholders.
Responsibilities
- Configure, implement, and optimize Qualtrics Digital Experience (DX) solutions.
- Deploy and manage website intercepts, digital feedback programs, and customer experience initiatives.
- Translate business requirements into scalable Qualtrics solutions.
- Perform QA testing, troubleshoot implementation issues, and ensure platform reliability.
- Collaborate with consultants, developers, and client stakeholders.
- Manage multiple implementation projects and timelines.
- Maintain implementation documentation and best practices.
Requirements
- 3–5 years of hands-on Qualtrics implementation experience.
- Strong understanding of Customer Experience (CX) and Voice of Customer (VoC) programs.
- Experience with Qualtrics Digital, Website/App Feedback, or XM Platform.
- Working knowledge of HTML, CSS, and JavaScript.
- Strong project management and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Experience working in a consulting, agency, or enterprise environment is preferred.
Skills
- Qualtrics
- Customer Experience (CX)
- Voice of Customer (VoC)
- Qualtrics Digital
- Website/App Feedback
- XM Platform
- HTML
- CSS
- JavaScript
- Project Management
- Problem-solving
- Communication
- Stakeholder Management
Experience Level
- 3-5 years
Education Level
- Bachelor's degree or equivalent experience
About the Company
- Support a leading global enterprise technology client.