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About the Role

Be part of a practice at the forefront of cutting-edge cancer care and advanced treatments. Access opportunities for professional growth and continuing education. Work alongside a collaborative and compassionate team of experts dedicated to making a difference. Enjoy the convenience of multiple locations throughout the Capital Region. Contribute to groundbreaking clinical trials that shape the future of oncology care. Discover your career potential with a practice dedicated to excellence and innovation.

Responsibilities

Schedule patient appointments and tests efficiently and in a timely manner.
Perform outside scheduling and/or surgical scheduling responsibilities.
Greet patients and guests courteously and professionally.
Serve as a liaison between patients and medical staff.
Support and adhere to the New York Oncology Hematology Compliance Program.
Protect patient confidentiality and adhere to HIPAA laws.
Verify patient date of birth and obtain required forms.
Answer incoming calls and messages related to scheduling.
Schedule new patients, referrals, and returning patients in the computer system.
Receive referrals, create accounts, and enter insurance information.
Request initial records and schedule consults.
Mail out new patient packets.
Initiate prior authorization requests and complete EMR documentation.
Communicate appointment details and necessary prep work to patients.
Adhere to scheduling templates including physician meetings and satellite schedules.
Prepare correspondence, memos, forms, and other typing as requested.
Process EMR orders and complete chart messages.
Work the bump list and no-show reports.
Monitor order queues to meet practice metrics.
Cancel/reschedule appointments and notify appropriate personnel.
Comply with no-show process and policy.
Work with supervisors to achieve optimal scheduling within the infusion room.
Meet appropriate metrics and use provided checklists.
Arrange for patients to have financial counseling.
Cover other front office functions as requested.
Float as needed and assist other sites remotely.
Perform other duties as assigned.

Requirements

High school diploma or equivalent required.
Excellent communication skills, written and verbal.
Proficiency in Microsoft Office (Outlook, Word, Excel) required.
Must be able to sit for long periods.
Must be able to stoop, bend, and stretch for files and supplies.
Ability to lift files or paper weighing up to 30 pounds.
Manual dexterity sufficient to operate office equipment.
Vision correctable to 20/20.
Hearing in the normal range for telephone contacts.
Ability to view and type on computer screens for prolonged periods.

Skills

Medical terminology knowledge is a plus.
Coding knowledge is a plus.

Location

Multiple locations throughout the Capital Region

Work Type

Office environment

Experience Level

0-3 years experience preferably in a medical office setting

Education Level

High school diploma or equivalent

Salary/Compensations

$20 - $24 per hour

About the Company

A practice at the forefront of cutting-edge cancer care and advanced treatments.
Dedicated to excellence and innovation.