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About the Role

This position supervises the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements. The role encourages sales lead participation, responds to customer concerns, uncovers business development opportunities, and creates a customer-focused work environment. DOT certification and UPS package car driving experience are required for effective operational performance.

Responsibilities

Manages and works with on road employees to maximize efficiency and ensure that packages are delivered in a safe, timely, and professional manner.
Maintains operational performance by developing and implementing effective work process plans, troubleshooting service inefficiencies, reviewing work processes and schedules, and monitoring costs to budget.
Applies an understanding of policies and procedures to situations and operations in a business area.
Participates in the development and implementation of work process plans to maximize center proficiency and achieve business results.
Ensures implementation and maintenance of a comprehensive health and safety plan.
Conducts risk management and safety compliance audits.
Applies knowledge of company structure and operations to resolve problems, make decisions and achieve business objectives.
Maintains employee safety training and certifications.
Applies workforce planning knowledge to evaluate labor markets and devise strategies to attract talent.
Determines employee training needs to produce continuous development plans.
Provides feedback and support.
Conducts performance evaluations and resolve individual and group performance issues.
Supports a collaborative work environment through continuous communication and relationship building.
Applies legal, regulatory and safety compliance knowledge to reduce company risk.
Assesses, identifies, measures and monitors customer or business needs and trends.
Coaches and develops others using career development processes and tools.

Requirements

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Employer will not sponsor a visa for this or future positions.
Must be currently located in the same geographic location as the job or willing to relocate yourself.
Must be at least 21 years of age.
Must have previous UPS Package car driving experience.
Ability to lift 70lbs/32 kgs.
Ability to work flexible shift hours, up to 5 days per week.
Must be DOT certified, and willing to take a physical exam, including a driving test.

Skills

Working knowledge of Microsoft word, Excel, Access, and Outlook
OJS experience

Location

Same geographic location as the job or willing to relocate

Work Type

Permanent
Flexible Schedule

Experience Level

Three years of UPS experience (if current UPS employee)

Education Level

Bachelor’s Degree (or internationally comparable degree)

Salary/Compensations

$105,480.00/year to $154,830.00/year

Benefits

Medical/prescription drug coverage
Dental coverage
Vision coverage
Flexible Spending Account
Health Savings Account
Dependent Care Flexible Spending Account
Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
Disability Income Protection Plan
Employee Assistance Program
401(k) retirement program
Vacation
Paid Holidays and Personal time
Paid Sick and Family and Medical Leave time as required by law
Discounted Employee Stock Purchase Program

About the Company

Fortune Global 500 organization.
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Equal Opportunity

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.