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About the Role
As a Client Care Assistant (CCA), you will be the first point of contact for client phone calls and visits, responsible for delivering exceptional care to clients, patients, and colleagues. This role requires regular weekend working and participation in a fair rotation of bank holiday cover.
Responsibilities
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Requirements
- Skilled at providing exceptional client facing care
- Excellent reception skills
- Good numeracy skills
- Experience of using online appointment booking systems
- Ability to prioritise
- Ability to remain calm under pressure
- Flexibility and willingness to learn
- Previous veterinary receptionist experience is desirable
Skills
- Client facing care
- Reception skills
- Numeracy skills
- Online appointment booking systems
- Prioritisation
- Calm under pressure
- Flexibility
- Willingness to learn
Location
- Onsite
Work Type
- Full-time
Experience Level
- Entry level
- Mid level
Benefits
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About the Company
- We are a first opinion and Ophthalmology Referral practice.
- We have a small friendly team of two and a half vets, five nursing staff (VCAs, student and RVN) and one receptionist striving to provide the highest level of care.
- Our clients describe the practice as feeling homely and we have a nice garden for summer lunches and natural light.
- Although we are part of a big corporate, we function independently and day to day is more like a family run practice; still having the benefit of Medivet’s local 24hr centre and combined staff knowledge.