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About the Role
Oversees the frontline in the absence of the Front End Manager, coaching and developing team members to ensure excellent member service and drive membership programs and initiatives. The role focuses on monitoring, driving, and coaching for desired membership/member experience goals and results, ensuring positive, timely, and efficient processing of membership products and member requests.
Responsibilities
- Supervises the front line, including cashiers, SCO, and membership desk, in the absence of the Front End Manager.
- Models and provides excellent Member service, while coaching, teaching, and developing team members.
- Drives membership metrics through acquisition, retention, loyalty, and experience programs.
- Drives member engagement, speed, and productivity on the front end.
- Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members.
- Utilizes Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and Member engagement.
- Performs front end responsibilities including closing through POS and handling escalated Member service issues.
- Acts with a sense of urgency to ensure Members are assisted in a timely and efficient manner.
- Acts as a backup for cashiers and Membership Sales Ambassadors when needed.
- Scans all club merchandise through a point-of-sale system.
- Loads shopping carts when necessary.
- Manages self-checkout lanes and scan and pan lanes, assisting Members with operations and technical difficulties.
- Collects payments via cash, check, or other charge payments and issues receipts, refunds, credits, or change.
- Stays up-to-date on all merchandise promotions, advertisements, and product information.
- Discounts purchases by scanning and redeeming coupons.
- Supervises the cleanliness of the front of club member servicing areas.
- Navigates within system applications.
- Utilizes online task management system (MyWork) to manage workflow, track, and monitor daily club operations.
- Performs other duties as assigned, including working in other departments as needed.
- Maintains all club policies and procedures.
- Ensures regular, predictable, full attendance.
Requirements
- Prior leadership experience preferred.
- Prior Membership or sales knowledge and experience preferred.
- Prior cashier experience preferred.
- Basic math skills required.
- Ability to navigate within system applications.
- Familiarity with AI tools, including ChatGPT, is recognized.
Skills
- Leadership
- Business acumen
- Strategic thinking
- Decision-making
- Effective communication
- Team building
- Coaching
- Mentoring
- Customer service
- Sales
- Membership programs
- Point-of-sale (POS) systems
- Inventory management
- Merchandise promotions
- Task management
Location
- Onsite
Work Type
- Full-time
Experience Level
- Leadership experience preferred
- Membership or sales experience preferred
- Cashier experience preferred
Salary/Compensations
- $19.25 - $24.25
Benefits
- Weekly Pay
- Free BJ’s Memberships
- Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, jury duty leave)
- Flexible and Affordable Health Benefits (medical, dental, vision, HSA, flexible spending account options)
- 401(k) Retirement Savings Plan with company match
- Employee Stock Purchase Plan with a 15% discount
About the Company
- BJ’s Wholesale Club is powered by more than 30,000 team members.
- Our purpose is to help families save on what matters most.
- We are a team built on purpose and opportunity.
- At BJ’s Wholesale Club, our team members are at the heart of everything we do.